Important Storm Message:  OUC crews are working as quickly and safely as possible to restore power. The current System Estimated Time of Restoration (ETR) is 11:59 p.m. on Saturday, October 1st. This is the estimated time that all customers should be restored, although some individuals may have power sooner. The only exceptions are areas heavily affected by flooding, or homes with damage to customer-owned electrical equipment. Thanks for your patience as we work to restore power to our community. At this time, we are not accepting payments and disconnects for non-payment have been suspended for all customers. If you are without service, click here. If you are an OUC Power Pass customer, click here. To visit OUC's Storm Center, click here.
Dan Kirby

Press & Media

Click here if you are a member of the media and need information regarding OUC or our various programs.

OUC Customer Contacts

To report a residential or commercial service problem, please refer to our Report A Problem page.

All other customer inquiries should be directed to: OUC's Customer Service Department at 407-423-9018

OUC Community Events & Requests

If you would like to have an OUC expert speak to your class or group or would like OUC to participate in your community event, please contact or call 407-434-2287.  

Additional Information

Our Service Area

At OUC, we provide reliable, quality service to the entire City of Orlando, portions of unincorporated Orange County and Osceola County, and the City of St. Cloud. View a detailed map of OUC's electric and water service areas.

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OUC Public Outage Map

When outages do occur, you can expect our crews to respond quickly to restore power promptly and safely. We know it's never a convenient time to be without power so to help keep you informed about outages that may be affecting your area, you can view our online Outage Map, which features information on the size and location of the outage and estimated restoration times.

Media Contact Information

Michelle Lynch, Director of Communications
Steven Calamusa, Manager of Communications
Phone: 407-434-2250