Exclamation mark  ATTENTION: myOUC is being upgraded and may be intermittently unavailable. If you are experiencing an electric or water outage, please use our 24-hour outage reporting line at 407-423-9018. Scheduled upgrades will occur until Thursday, November 14 at 11:00 p.m.. If you cannot access your account during this time, please try again later.

Customer Support

We want to provide answers to your questions and problems as quickly as possible. That’s why we’ve provided a range of options for you to reach OUC. From online frequently asked questions to phone or email customer service, contact us in the way that best fits your needs.

For 24-hour customer service concerning power outages and water trouble, please call 407-423-9018 or visit our Outage Map.

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Frequently Asked Questions

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