Important Storm Message:  OUC crews are working as quickly and safely as possible to restore power. The current System Estimated Time of Restoration (ETR) is 11:59 p.m. on Saturday, October 1st. This is the estimated time that all customers should be restored, although some individuals may have power sooner. The only exceptions are areas heavily affected by flooding, or homes with damage to customer-owned electrical equipment. Thanks for your patience as we work to restore power to our community. At this time, we are not accepting payments and disconnects for non-payment have been suspended for all customers. If you are without service, click here. If you are an OUC Power Pass customer, click here. To visit OUC's Storm Center, click here.

Outages and Problems


When outages do occur, you can expect our crews to respond quickly to restore power promptly and safely. We know it's never convenient to be without power -- that’s why we provide multiple ways for you to report your issue.

Report via Text
Use your mobile device to text OUT to 69682 (myOUC). You'll receive updates via text about the outage cause and estimated time of restoration.

Report Online
Log In to your account to report your outage or service problem.

Report via Phone
Use our 24-hour outage reporting line by calling 407-423-9018.

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If you are having a problem with billing or payment, visit Report a Billing or Payment Problem.