Exclamation mark  ATTENTION: OUC has partnered with Bill2Pay to process credit/debit card payments. Click here to learn about additional payment options.
Exclamation mark  ATTENTION: Our assistance programs can help if you’re experiencing a financial hardship. Also, you can request to start, stop, or move services, schedule payments, report electric or water problems, request payment extensions & more 24/7 by logging in to my.ouc.com. Click here to learn more. For a list of frequently asked questions (FAQs), click here.
Outage Map

Outages and Problems

When outages do occur, you can expect our crews to respond quickly to restore power promptly and safely. We know it's never convenient to be without power -- that’s why we provide multiple ways for you to report your issue.

Report via Text
Use your mobile device to text OUT to 69682 (myOUC). You'll receive updates via text about the outage cause and estimated time of restoration.

Report Online
Log In to your account to report your outage or service problem.

Report via Phone
Use our 24-hour outage reporting line by calling 407-423-9018.

View Outage Map

If you are having a problem with billing or payment, visit Report a Billing or Payment Problem.