Exclamation mark  ATTENTION: If you’re experiencing a financial hardship, we’re here to help with assistance programs. You can request to start, stop, or move services, schedule payments, report electric or water problems, request payment extensions and more 24/7 by logging in to my.ouc.com. Click here to learn more. For a list of frequently asked questions (FAQs), click here.
Customer Brochures

Customer Brochures

As a municipally-owned utility, OUC works hard to ensure that our publications and other public information are available in a variety of formats.

Storm Preparedness & Safety

  • Tropical Weather Guide
    Provides helpful tips for you and your home before, during and after the storm.
    Orlando  | St. Cloud 

Customer Service

  • Outage Alerts
    Receive outage information regarding electric and water services via phone, email or text.

  • Medical Alert
    Provides special consideration for customers with medical needs.

  • Project CARE
    Provides emergency relief for temporary financial hardships.

  • AutoPay
    Lets you pay your utility bill without having to write a check or wait in line.

Commercial Service

  • Commercial Services
    Includes information on OUCooling, OUConvenient Lighting, the Commercial Indoor Lighting Program and more.

  • OUConvenient Lighting
    Provides complete outdoor lighting services for a wide spectrum of commercial applications–from industrial parks to sports complexes to new subdivisions.

  • OUCooling
    Commercial property owners can outsource the production of chilled water for their air-conditioning needs.

  • Commercial EV Charging Station Program
    Turn-key installation of electric vehicle charging stations for commercial customers

Conservation & Renewables

  • Home and Apartment Energy Guide
    Identifies the household appliances that have a bigger appetite for energy than others.
    English | Spanish

  • Rebate Programs
    Helps reduce the costs associated with making your home more energy efficient.

  • Community Solar Farms
    Access to sustainable, maintenance-free solar energy is now available to OUC customers.

  • Water Conservation Guide
    Shows you how to save water and lower your monthly utility bill.
    English | Spanish 

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