Important Storm Message:  OUC crews are working as quickly and safely as possible to restore power. The current System Estimated Time of Restoration (ETR) is 11:59 p.m. on Saturday, October 1st. This is the estimated time that all customers should be restored, although some individuals may have power sooner. The only exceptions are areas heavily affected by flooding, or homes with damage to customer-owned electrical equipment. Thanks for your patience as we work to restore power to our community. At this time, we are not accepting payments and disconnects for non-payment have been suspended for all customers. If you are without service, click here. If you are an OUC Power Pass customer, click here. To visit OUC's Storm Center, click here.
Reliable Plaza

Business Hours & Locations

Hours and locations of OUC’s business offices.

While OUC offices are closed at this time, customer service is available online and by calling 407-423-9018, Monday through Friday, 7 a.m. to 6 p.m.

Downtown Orlando – Reliable Plaza

100 W. Anderson St., Orlando, Florida 32801
Hours of Operation: Mon. - Fri.: 8 a.m. to 5 p.m.
Commercial Services: Mon. - Fri.: 7:30 a.m. to 5:30 p.m.
Sat. and Sun.: Closed
Closed on major holidays
Payments not accepted at this location.

Southwest Orlando

3800 Gardenia Ave., Orlando, Florida 32839
Hours of Operation: Mon. - Fri.: 8 a.m. to 5 p.m.
Sat. & Sun.: Closed
Closed on major holidays
Payments not accepted at this location.

Southeast Orlando

6003 Pershing Avenue, Orlando, FL 32822
Hours of Operation: Mon. - Fri.: 8 a.m. to 5 p.m.
Sat. & Sun.: Closed
Closed on major holidays
Payments not accepted at this location.

To view a list of payment locations, please click here. or visit the Pay My Bill page for a variety of online options to make a payment.