Exclamation mark  ATTENTION: OUC has been made aware by the United States Postal Service that delays in mail delivery may cause your most recent OUC bill to arrive later than anticipated. You can obtain a copy by signing in to your my.OUC.com account, where you can review your balance, print/view your bill and pay your bill online any time. Also, you can set up billing alerts in your my.OUC.com account or text REG to 69682.
Exclamation mark  ATTENTION: Our assistance programs can help if you’re experiencing a financial hardship. Also, you can request to start, stop, or move services, schedule payments, report electric or water problems, request payment extensions & more 24/7 by logging in to my.OUC.com. Click here to learn more. For a list of frequently asked questions (FAQs), click here.
OUC Customer Service Representative

Customer Service

Providing outstanding customer service is one of the most important things we do at OUC. We recruit people who appreciate the value of lifetime customer relationships with the skills to maximize customer satisfaction.

If you are customer-oriented and able to communicate well by phone, in person, in writing, and on the Internet, consider joining our team. A basic understanding of how our business works and the ability to apply this knowledge when communicating with external customers is also important.

Our customer service representatives provide superior service in a number of ways, including:

  • Handling billing inquiries and service requests
  • Explaining electric and water charges to our customers
  • Offering advice about how our customers can save energy and money
  • Explaining company policies, procedures and government regulations as they relate to customer billing and service

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