Exclamation mark  ATTENTION: All OUC offices, including our Customer Service Centers, are closed Friday, July 3rd in observance of Independence Day. You can make payments, report outages and use other self-service features by logging-in to your myOUC online profile or by using our 24-hour outage reporting line at 407-423-9018.
Exclamation mark  ATTENTION: As Central Florida reopens, OUC is returning to regular business operations. Service disconnections for non-payment resume July 13, 2020, and late fees will be reinstated August 3, 2020. If you’re experiencing a financial hardship, we’re here to help with assistance programs.
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OUC Customer Service Representative

Customer Service

Providing outstanding customer service is one of the most important things we do at OUC. We recruit people who appreciate the value of lifetime customer relationships with the skills to maximize customer satisfaction.

If you are customer-oriented and able to communicate well by phone, in person, in writing, and on the Internet, consider joining our team. A basic understanding of how our business works and the ability to apply this knowledge when communicating with external customers is also important.

Our customer service representatives provide superior service in a number of ways, including:

  • Handling billing inquiries and service requests
  • Explaining electric and water charges to our customers
  • Offering advice about how our customers can save energy and money
  • Explaining company policies, procedures and government regulations as they relate to customer billing and service

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