Residential AssistanceResidential Assistance

We have customers who face a variety of challenges, from needing specialized shelter during storms to financial help during personal hardships.  We offer a number of different assistance programs because we want to help our community meet those challenges.


How Do Customers Apply For Project CARE Assistance?
All funds for the program are collected by OUC and turned over to Heart of Florida United Way, a local, non-profit community assistance agency. OUC customers who need assistance should call United Way at 2-1-1. United Way will then help the customer locate an agency near their home so that eligibility and need can be determined.

How Much Can Customers Receive Through Project CARE?
Under the program, a household can receive a maximum benefit of $500 in a one-year period. It is not the intent of the program to pay chronic or long-term debt, but to assist those who are experiencing temporary financial hardship.

How Can I Contribute To Project CARE?
You may add $1, $2, $5, or a specified amount to your monthly bill. One-time donations can be made directly to the Community Services Network.

About Project CARE
With your support, Project CARE helps provide emergency assistance to those in our community who have experienced a recent personal or family crisis that has placed them in danger of losing their utility service.

Project CARE raises thousands of dollars each year through customer donations that are matched by OUC. Since its inception in December of 1994, Project CARE has raised more than $4 million, helping thousands of families and individuals in need.

Won't you please help? Simply log in into your myOUC account then select the Billing & Payment option. Click on Project CARE and select the blue Enroll in Project CARE button.

For every $1 you donate, OUC will contribute $2 to the program. You can add $1, $2, $5, or a specified amount to your monthly bill.

If you are an OUC customer who needs assistance, please call United Way 2-1-1.

OUC's Medical Alert Program is offered to customers whose electrical service is medically essential. Customers requiring life-sustaining equipment (such as heart monitors, oxygen concentrators, feeding pump, in home dialysis, etc.) can rely on OUC to provide special consideration for their accounts.

If you or a member of your family uses life-sustaining equipment, please call us at 407-423-9018. An OUC customer service representative will give you details about the Medical Alert Program and tell you how to qualify.

Medical Alert Brochure
Provides special consideration for customers with medical needs.

Available in Orange and Osceola Counties

Persons with disabilities, medical or mobility problems need to make sure they are registered with the Special Needs Program. Your county’s Special Needs Program provides transportation assistance and special medical shelters during disaster situations.

To sign up or to learn more, Orlando and Orange County residents should contact the Orange County Special Needs Program at 407-836-9319. Osceola County residents should contact the Osceola County Office of Emergency Management at 407-742-9000 Monday-Friday from 8 a.m. to 5 p.m., or go to

Registration information should be updated annually or as the registrant’s needs change.