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Identity TheftTheft & Fraud

Learn about the various types of utilities scams, theft and fraud in which customers are targeted by criminals. For your safety and security, read below on how to prevent and report these incidents to protect your family, property and personal information.

Utility theft costs more than just the price of the stolen electricity or water. When thieves attempt to steal utilities, it can result in fire, flooding, property damage, hazardous conditions, injuries and even death.

Illegally obtained utilities increase rates for everyone, and unauthorized use of utilities or tampering with utility equipment is a crime and punishable by fines and/or prison time. Help prevent injuries and increased rates due to utility thieves by reporting suspicious behavior.

Call our Revenue Assurance division at 407-384-4019 or report utility theft with our online form.

Identity theft happens when someone steals your personal information and uses it without your permission.  For identity theft information, helpful tips, and appropriate forms, you should visit the Federal Trade Commission’s website at www.identitytheft.gov. or call 1-877-438-4338. You may also visit the Florida Office of the Attorney General’s website at www.myfloridalegal.com/identitytheft or call the Fraud Hotline at 1-866-966-7226.

If you are a victim of identity theft for an OUC account that you did not create, you should complete and notarize the Identity Theft Victim’s Complaint and Affidavit issued by the Federal Trade Commission, contact your local police department or sheriff’s office to file a report, and obtain a copy of the police report.  Please contact us at  reportidentitytheft@ouc.com or call us at 407-423-9018 to report the identity theft for the OUC account that you did not authorize nor create.  Please be ready to provide a copy of the completed and notarized Identity Theft Affidavit, a copy of the police report, and proper identification.

OUC wants to make customers aware of a variety of scams that frequently target utility customers. An OUC representative will never request payment or ask for your bank or credit card information over the phone; if a payment is required, you will always be directed to an automated phone system or have the opportunity to pay via my.OUC.com or an authorized payment location.  If you have any doubts about the legitimacy of any call, email or visit from someone claiming to be from OUC, especially one in which payment is requested, you should contact us directly at customerservice@ouc.com or 407-423-9018. Being well informed can help you detect suspicious behavior and ultimately help you to avoid a scam. Below are a few of the latest scams that could affect you. Call your local law enforcement if you suspect any of these:

Immediate Phone Payment Scam
This scam is an automated phone call that attempts to scare customers into paying fraudulent bills by threatening disconnection for non-payment. Scammers often request immediate payment via a prepaid debit card, credit card or banking information. The scammers also have the ability to manipulate the phone number seen via caller I.D. to display as if the call is coming from an OUC phone line. OUC representatives will NEVER ask you to provide your credit card number or banking information, and we do not accept prepaid debit cards. If a payment is required, you will always be directed to an automated phone system or have the opportunity to pay via my.OUC.com or a third-party payment center.

Aided by “spoofing” technology that disguises caller ID information, scammers try to fool you into making an over-the-phone payment via a pre-paid debit card, credit card or banking information. They may tell you to buy a “Green Dot MoneyPak” temporary debit card at a local convenience store and call back with a receipt number and PIN number, resulting in a money transfer. Read more at OUConnect

Green Dot MoneyPak/Phone Scams
This scam targets small commercial businesses and attempts to collect payment. The scheme works like this: Customers receive a call telling them their electric service is scheduled for immediate disconnection and they need to make a payment by purchasing a "Green Dot MoneyPak" at a local convenience store. The "Green Dot MoneyPak" card is a temporary pre-paid credit card.  After the customer purchases the card, he is told to call back and provide a receipt and PIN number. Once that information is obtained, the money on the card is then transferred to those behind the scheme. In another type of phone scam, customers should also beware of messages left with a call-back number beginning with 800, 844, 855, 866, 877 or 888.

Door-to-Door Scams
Utilities also report scams in which someone shows up at a home pretending to be on a service call. Recently, someone was going door-to-door claiming they are selling solar panels on behalf of OUC and asking for money.

OUC does not conduct door-to-door sales or enter a home unless a customer has requested an appointment, such as a home energy audit. Field technicians occasionally distribute informational door hangers or knock on doors from time to time based on operational needs. For example they may need to gain access to OUC equipment in the right-of-way that may be located behind your home. All OUC employees and contractors are required to wear and display ID badges.

If you do not have a scheduled appointment with an OUC technician and if you doubt the identification of the person, do not allow them into your home or on your property. Contact OUC immediately to verify whether the person is in fact a utility employee. If you do not have a scheduled appointment, we strongly advise you to not open the door. And if you do have an appointment, always ask to see a valid ID. In most instances, scammers will quickly depart if you inform them you are calling to confirm their identity.

Bottom line: If you are contacted by phone, email or other communication claiming to be from OUC and requesting your social security number, username or password, do not respond in any manner. OUC will notify customers at least a week in advance before disconnecting their service for non-payment. Please call law enforcement if you experience any of the situations above.

Federal Assistance Scam
The scam features a phony nationwide program that promises to credit or pay utility bills in exchange for personal information, including social security numbers. The scam, which has been reported in a number of states, claims that President Barack Obama is providing credits or applying payments to utility bills. Customers are also being reached by text messages, social media and email.

Online Bill-Pay Scam
Another involves emails containing mock links to online bills and asks for additional information before collecting payment. If you receive your bills online, compare your latest emails, and beware of links that redirect you to other websites. Remember, you can safely view your bills online by logging directly into your myOUC account.

5 tips to help avoid a scam:
  1. Use good judgment. If it sounds too good to be true, it probably is.
  2. Beware of statements that call for immediate action such as, “you must act now” or “you must send money, give a credit card or bank account number now.”
  3. Before you send money, ask yourself a simple question. “What guarantee do I really have that this solicitor will use my money in the manner we agreed upon?”
  4. Never give your credit card number or social security number over the telephone unless you initiated the call.
  5. Don’t ever let strangers into your home, unless you have called for a service appointment. And, always make sure to check for proper identification before allowing anybody to enter your home or property.

Check out FBI’s website for more tips on how to avoid a scam.