Important Message: OUC operations have returned to normal. myOUC is available for making payments, reporting outages and all other self-service options. Disconnects will resume for both traditional and OUC Power Pass customers on Wednesday, October 16th. If you are without service, click here.

 Mensaje Importante: Las operaciones de OUC han vuelto a la normalidad. myOUC está disponible para realizar pagos, informar cortes de energía y todas las demás opciones de autoservicio. Las desconexiones se reanudarán para los clientes tradicionales y de OUC Power Pass el miércoles 16 de octubre. Si no tiene servicio, haga clic aquí.

Start Service Policy  

Photo of tabletDeposit: Based on credit and OUC payment history, some customers may be required to pay a deposit before utility service is switched on. In addition, new customers with one late payment during the first six months of service or one forced collection attempt during any 12-month period may be billed for a new or additional deposit based on twice the customer's average monthly bill.

Deposits, however, can typically be refunded after the account is two years old and there have been no forced collection attempts or more than four delinquent payments during the past 24 months.

Please note that an account may become a cash-only account if a customer writes two or more returned checks to OUC during a 12-month period. If you have questions about the status of your deposit or your account, please contact OUC Customer Service at 407-423-9018.