The new myOUC Account Summary page makes managing your account easier than ever.
Learn about the different ways you can pay your bill online.
Easily update mailing addresses, phone numbers, emails, and more.
Access the same important information on your phone, tablet, or computer.
Log in to view and pay your bill, update your info and more.
Incentives for making your home more efficient.
It's easy to start, stop or move services.
Find out how to improve your home's efficiency.
For your company's communication deployment plan
Designed to assist mid-sized and large commercial customers.
Lighting and Cooling Solutions
Find the current rates schedule for your business
The world’s solar landscape is expanding.
Learn about OUC’s renewable and conservation efforts.
OUC believes in strengthening our community.
Educational resources for teachers and kids.
Access our archive of new releases, feature stories and more.
Find out if a career at OUC might be right for you.
OUC strives to make public information readily available.
Standing out as The Reliable One since 1923.
OUC's call center, which is located in Orlando, is staffed from 7 a.m.-6 p.m., Monday-Friday. Calls are answered in the order they are received.
The Customer Service hours are from 7 a.m. - 6 p.m., Monday-Friday (not including holidays). You can contact us via the online form under Contact OUC or by calling 407-423-9018 in Orlando/Orange County and 407-957-7373 in St. Cloud/Osceola County.
Yes, when wait times exceed a certain threshold, callers will be given the option to request a callback from Customer Service during business hours.
OUC strives to provide a great customer experience and part of that includes making it easier to understand and read your bill. Your new bill design will offer a more in-depth view of your electric and water usage, giving you better control. You’ll get more details including exact usage breakdowns and easy-to-read charts with month-to month comparisons. You’ll even see your average daily usage and receive special messaging tailored just to you.
For more information, please visit OUC.com/mynewbill.
Customers will begin receiving newly designed bills in March 2017 or early April 2017.
Your Account Number and PIN appear in the top right corner. Your Account Number is a ten-digit number that you should have readily available whenever you contact us about your account. The PIN is found immediately under the Account Number and is used when creating your myOUC online profile at OUC.com.
Your bill separates the fuel and non-fuel charges to help you better understand what is included in your electric service. A fuel charge is the cost for fuel required to provide each kilowatt-hour (kWh) of electricity. A non-fuel charge is the cost other than fuel to produce and deliver electricity to your home or business, including the cost to operate equipment and maintain facilities.
Yellow notification boxes will appear next to the Current Charges only if they need additional explanatory information. These may not appear every month, but only when additional information is available to help clarify your charges.
The Message Center shares information that may be of interest to you. Check here for new information on programs and services.
Electric and water usage graphs appear immediately after the Current Charges section of your bill, and often appear on the back side of a single page bill. Each water service (water, irrigation, reclaimed water, etc.) will display its own consumption chart.
Consolidated customers can see their billing summary on the first page of the bill. Also, each individual service address will appear on a separate page.
Yes, paperless billing customers will also see the new look. You will continue to receive an email that your bill is available to view. As always, you can view a PDF of your bill when you log into your myOUC online profile.
Community Solar is defined as a large centrally located solar-electric system that benefits multiple subscribers in the community. This voluntary program allows customers to participate in a solar project without the upfront costs or hassles of installing a solar system on their home or business.
Visit the Community Solar Farm Frequently Asked Questions (FAQ) for the answers for more questions.
Calculating savings for solar thermal: A 40-sq.ft. solar thermal collector equivalents to roughly 2 kW.
40-sq.ft.collector equivalents kW: 2
1 kW System Production kWh/yr: 1,350
OUC offers a solar thermal (hot water) program for residential customers and solar photovoltaic (PV) programs for both Residential and Commercial customers. To find our more details on each program, visit OUC.com/Solar.
A 40-sq.ft. solar thermal collector is equivalent to roughly 2 kW.
No, OUC electric rebates are limited to electric customers only. If you only have OUC water, you should check with your electric service provider for a list of their rebates.
Rule of thumb: 1 kW system in Orlando is expected to produce an average of 1,350 kWh a year. (Source: National Renewable Energy Laboratory – PVWatts)
Today’s solar water heaters, or solar thermal systems, provide environmentally friendly heat for domestic water. Producing electricity with solar electric, or solar photovoltaics (PV) emits no pollution, produces no greenhouse gases and uses no finite fossil fuel resources.
OUC connects customers with members of our Preferred Contractor Network. The OUC Preferred Contractor Network features contact data for contractors categorized by specialty. Visit OUC.com/PCN for more information.
OUC connects customers needing a solar contractor with members of our Preferred Contractor Network. The OUC Preferred Contractor Network features contact data for contractors categorized by specialty. Visit OUC.com/PCN for more details.
OUC has a number of programs designed to help customers save energy, save water and save money. Learn about rebates and other incentives offered by OUC for making changes to increase the efficiency of your home or business and lower your bill at OUC.com/Rebates
Many rebates can be redeemed at the point of sale when you use an OUC Preferred Contractor. If you use a contractor outside of the Preferred Contractor Network, you can visit OUC.com/Rebates and download the Rebate Application Form.
OUC and the experts from the Florida Solar Energy Center inspect the systems to ensure they will function to their maximum potential. Additionally, OUC needs to verify that all solar photovoltaic systems interconnected to our grid are installed safely and will not jeopardize the safety of any crews working in the area.
The link you received via email for your myOUC account expires after 30 minutes. If it has been longer that, please re-register and complete the link process within 30 minutes. To complete your registration, you must log in to myOUC with your OUC account number and Pin number. Click here to view where your account number and pin are located. Double check that the entered information is exactly the same as it appears on your OUC statement. All letters, numbers, punctuation and spaces must be entered precisely as they appear on your bill. OUC requires this exact match to your billing information to ensure both online security and privacy.
Since we provide service before it is actually billed, we may require a security deposit before service(s) is initiated.
You can stop your service by going to your myOUC online profile & selecting service request/stop service, or by calling 407-423-9018 in Orlando/Orange County or 407-957-7373 in St. Cloud/Osceola and selecting stop service from the menu options.
To change your name as it appears on the bill, contact OUC Customer Service online at 407-423-9018 in Orlando/Orange County or 407-957-7373 in St. Cloud/Osceola County.
To update your mailing address or contact information, go to your myOUC online profile and use the My Info or Edit Info links found on the Account Summary page. You can also call OUC Customer Service at 407-423-9018 for Orlando/Orange County or 407-957-7373 for St. Cloud/Osceola County.
Your deposit will be refunded in the form of a credit on your final bill. If the credit is higher than the final bill, a refund check will be issued to the account holder. Depending on your account status, your residential deposit may be credited back to your account with interest after two or more years of good payment history.
OUC offers several different payment options:
You can start your service by visiting OUC.com and setting up a myOUC online profile & selecting service request/start service, or by calling 407-423-9018 in Orlando/Orange County or 407-957-7373 in St. Cloud/Osceola and selecting start service from the menu options.
You can make payment arrangements online through your myOUC online profile or by calling 407-423-9018 in Orlando/Orange County or 407-957-7373 in St. Cloud/Osceola County.
You can move (transfer) your service by visiting OUC.com and setting up a myOUC online profile & selecting service request/start service, or by calling 407-423-9018 in Orlando/Orange County or 407-957-7373 in St. Cloud/Osceola and selecting move service from the menu options.
Make a one-time payment; set up recurring payments through bank draft; start, stop or move service; report an outage or problem; hear estimated restoration times; establish a pay plan; hear account balance and due date; update your contact information and more.
The automated voice system uses voice recognition to understand your requests. Background noise like music or others talking may make it difficult for the system to recognize your voice commands. You may want to try keying in your responses using your phone's key pad.
You can update your primary phone online in the My Info section of your myOUC profile. From your Account Summary dashboard, click on Edit Info in the upper right-hand corner of the My Info column, and then scroll down to Phone Number where you can enter the number from which you typically call OUC. Click Update Information to save it in our system.
You can also contact customer service using the online form under Contact OUC or by calling 407-423-9018 in Orlando/Orange County and 407-957-7373 in St. Cloud/Osceola County (from 7 a.m. to 6 p.m., Monday-Friday).
If you own and rent/lease fewer than 5 properties in OUC's service territories you can use your myOUC account to manage the services for those properties.
Landlords renting or leasing more than five properties need to call our Apartment Complex Division at 407-423-9120 for Orlando/Orange County and 407-957-7373 for St. Cloud/Osceola County.
To change your name as it appears on the bill, contact OUC Customer Service at 407-423-9018 in Orlando/Orange County or 407-957-7373 in St. Cloud/Osceola County.
To update your mailing address or contact information, go to your myOUC online profile and use the My Info or Edit Info links found on the Account Summary page. You can also contact customer service using the online form under Contact OUC or by calling 407-423-9018 in Orlando/Orange County and 407-957-7373 in St. Cloud/Osceola County (from 7 a.m. to 6 p.m., Monday-Friday).
Your 10-digit OUC account number can be found in the upper left-hand corner of your OUC bill or by logging into your myOUC account. Click here to see where your account number is located.
You can check your current balance by logging into your myOUC online profile or by calling 407-423-9018 in Orlando/Orange County or 407-957-7373 in St. Cloud/Osceola.
Your PIN can be found in the upper left-hand corner of your OUC bill under the Account Number. Click here to see where your PIN number is located.
You can use our automated system to stop service by logging in to myOUC and navigating to Stop Service page, or by calling 407-423-9018 in Orlando/Orange County or 407-957-7373 in St. Cloud/Osceola and selecting Stop Service from the menu options.
You can use our automated system to start service by logging in to www.ouc.com and navigating to the Start Service page, or by calling 407-423-9018 in Orlando/Orange County or 407-957-7373 in St. Cloud/Osceola and selecting Start Service from the menu options.
You can use our automated system to move your service by logging in to myOUC and navigating to Move Service page, or by calling 407-423-9018 in Orlando/Orange County or 407-957-7373 in St. Cloud/Osceola and selecting Move Service from the menu options.
You can check the status of your service requests by logging in to www.ouc.com and visiting Service Request Status page, or by calling 407-423-9018 in Orlando/Orange County or 407-957-7373 in St. Cloud/Osceola and selecting Service Request Status from the menu options.
A star indicates you are a customer with multiple accounts. Simply click on the drop down feature to see all accounts associated to the online profile.
If you registered for a myOUC online profile, you were automatically enrolled in paperless billing. If you wish to receive a paper bill, log into your account and update your paperless settings.
Register for a myOUC online profile to switch to paperless billing. You will be able to view and print current and previous bills and you can unenroll at any time.
Digital meters, sometimes called “smart meters” or “advanced meters,” are devices that automatically record electric and water use, then electronically report that information to the utility company at regular intervals.
These meters provide secure data that can show peak usage and isolate outages. The new meters allow OUC to better gauge consumption, while providing customers with precise, easily accessible information.
The old-style analog meters mechanically measured and reported energy and water use, which was recorded by an OUC meter reader who physically visited each customer on a regular basis. The new meters will provide daily data — delivered electronically without the need for an on-site visit — that can help the utility better serve customers and customers better manage their electric and water consumption.
The new digital meters transfer energy and water consumption information to OUC through a secure wireless network. Only the authorized personnel who handle meter and billing data will have access to this information.
In most cases, installing digital electric meters takes about five minutes and causes a brief power disruption. Digital water meters take about 15 minutes to install, and water is not available during this time. The upgrades will take place during regular business hours and do not require your presence. OUC will notify you in advance of changing out your meter.
Cost was included in OUC's financial plan.
All 230,000 customers in our service territory will receive the new digital meters. OUC began the replacement initiative on a limited basis in 2007. OUC has now completed the deployment of digital electric meters and will complete the transition to digital water meters by 2015.
Digital meters offer many earth-friendly advantages, including reduced emissions from OUC vehicles that will no longer make regular visits to customers for meter reading. Also, OUC anticipates a decrease in energy use as a result of customers’ enhanced understanding of their consumption.
Yes, for electric meters only. To maintain your non-standard electric meter, complete the Digital Meter Upgrade/Opt-Out Request Form by clicking here.
Bills rendered after October 1, 2014 will automatically include a $95.00 one-time, non-refundable enrollment fee in addition to a recurring monthly manual meter reading fee of $13.00 to cover added fuel and labor costs associated with manually reading your non-standard electric meter each month. OUC will honor opt-out requests as long as the non-standard analog meters are available, the technology is supported by the industry, and the requesting customer account is in good standing. Fees may increase based on OUC’s cost to provide this optional service.
These new meters will provide customers with the two key benefits:
In addition, OUC will have access to immediate, accurate information that allows us to better predict and prevent outages and restore power faster.
No. The digital meters will simply enhance the measurement of electric and water consumption, providing quick, useful information for the utility and customers. OUC will not use the meters to regulate energy and water use.
Over the past 12 months, OUC contractors have been visiting each electric customer premise based on our regular meter-reading schedule to replace the old analog devices.
By 2014, the switch to digital meters for electric service will be complete. The digital water meters will be connected over the next two years.
Yes. The old “spinning” meters measured and showed energy use through a series of mechanical dials. The new meters will offer a precise digital display.
The digital meters that OUC installs meet all Federal Communications Commission (FCC) guidelines and safety standards. OUC utilizes a low power “mesh network” where the meters act as repeaters passing the data to other nearby meters until it makes it to a main collector. The meters emit only a ¼-watt signal for just 1.5 seconds every four hours, which is significantly less than the radio frequency emitted by cell phones. Digital meters send information about electricity use to utilities by RF signals. The exposure from digital or smart meters is much lower than other common sources for two reasons (see image below): 1) infrequent signal transmission, and 2) distance from the source.
For more information and research on smart meters, please visit the links below: California Council on Science and Technology: Health Impacts of Radio Frequency from Smart Meters Edison Electric Institute: EEI Smart Grid website A Discussion of Smart Meters And RF Exposure Issues Electric Research Power Institute: EPRI Radio-Frequency Exposure Levels from Smart Meters: A Case Study of One Model
The meter has a series of displays. Wait for the displays to read all 8s (888.88.8). The next screen will show the consumption reading for your home or business. Read the display from left to right for the usage in kilowatt hours. All other displays on the screen are diagnostics for the meter technicians. Learn more.
The replacement of old meters with the new digital models will not interrupt customers’ service for more than a brief five-minute period. There should be no effect on your medical or special needs situation as a result of the transition to digital meters.
No. In fact, customers will be able to use information provided by the meters to lower their electric and water bills. The meters report useful data that showcases consumption and its related cost. (This information will not be available until after all meters are installed. See “What are the benefits to me?” above.)
No, simply click the "View Usage" link on your myOUC Online Profile to access the Usage Dashboard. Make sure that you have pop-ups enabled as the dashboard will open in a new window.
You may have pop-up blockers enabled. The usage dashboard leverages pop-up windows to show different sections of the website. You will need to allow pop-ups for www.ouc.com, my.ouc.com and ouc.myusage.com on your browser. Enabling pop-ups varies depending on which browser you are using.
The red line represents the high temperature for the day and the blue line represents the low temperature for the day. Simply click on the dots to see the actual high/low temperature for that day. Please note that the blue lines are only shown on the daily charts, not the hourly charts.
To view the usage dashboard, you must be an OUC residential electric customer, although we are currently working on a solution to add the usage dashboard for water-only customers as well. Additionally, it is unavailable to certain customers subscribed to certain programs such as Solar PV, Community Solar Farm, Chilled Water and Account Consolidation. You also will not be able view your usage if you have a pending service change, such as start or stop.
Understanding when you use electricity and water will help you make more informed decisions about how to conserve and save money. If you see spikes at particular times or days, consider investigating the devices being used during those times. If your usage is consistent throughout the day, consider devices that run all day long, such as air conditioning, especially if no one is home during those times.
From your dashboard, click on "History" and then "Usage History." In the Time Period section, click "View Hourly Electric Usage." You’ll be presented with a chart representing the most recent full days’ worth of hourly data. Under Hourly Usage will be listed hourly data for the past week. To view the previous week, click "Next Week". To return to the current week, click "Previous Week".
The green bars represent the kilowatt-hour (kWh) used per day. When you roll over the green bar, the number will be displayed.
When the electronic reading for a meter does not communicate with our system for any reason (i.e. obstruction of the meter), that day’s usage is added to the next successful reading obtained.
The weather has the biggest impact on your usage because heating and cooling uses the most electricity. Even if your thermostat is set at the same temperature, your heating or cooling system will have to work longer to reach that temperature when the weather gets colder or hotter (You can see high and low temperatures when you roll-over the red and blue lines on your usage dashboard). However, fluctuations in your consumption may also be caused by other factors, such as the number of people in your home at any given time. For example, if you have guests or keep the heat/air on because you have pets, usage increases. Also, if you are home only in the evening one day but then spend an entire day at home the next, your usage will go up, especially if you are running appliances like your washing machine and dryer while home.
In order to properly populate your usage dashboard, your meter sends many readings throughout the day. It is possible that some of those readings are not properly translated, necessitating our system to estimate the read and help fill the gaps. Actual usage is determined once we have a valid reading. On your usage dashboard, you can identify any estimated readings by clicking "History" and reviewing the Readings and Type columns in the Usage History chart. Readings are marked either "Valid," meaning an actual read, or "Estimate."
If the Reading Type is listed as Valid, then the reading is not estimated. If your account received a daily read but did not compile enough hourly reads, the system will take your daily usage and spread this over the day, making your chart appear to display the same consumption each hour.
Yes, so long as OUC is your provider for those services. On your myOUC Online Profile, click on "History." In the "Service" drop down menu switch the view from electric to water or sewer and click "Load." The page will repopulate with the chosen information. If you select sewer, you will see the same readings and usage as the water meter unless you have additional water services such as Irrigation or Reclaimed Water.
The display begins with your service activation date. The default display is up to the last 30 days, but you can enter a specific time period if desired. You may be able to see up to the last five years of data so long as there was a digital meter installed at your address and data was being gathered.
You can receive two types of email alerts: "High Usage" and "Daily Usage." "High Usage" will be sent when your usage reaches a threshold of your choice per day. "Daily Usage" will send the current usage each day.
Click the "View Usage" Button and from the Dashboard, click on "Settings" and "Manage Alerts." Before adding an alert, be sure that you add your email address to your account by clicking "Change Settings." You may add up to six email addresses before pressing "Change." Then, click "Add Alert," select the appropriate options for the alert that you desire and click "Add." If you would like to then change the time you receive an alert, click "Edit" next to the applicable alert, change your time and click "Update."
Yes, you can add up to 5 additional email addresses to the alert settings.
Click the "View Usage" Button and from the Dashboard, click on "Settings" and "Manage Alerts." Follow the instructions on the page to edit the alerts.
Not at this time. Alerts via email may be provided for other services, like water, in the near future.
Purchase Orders can be received via fax, electronic mail, or EDI (electronic data interchange).
All questions regarding payments should be directed to Accounts Payable at email@example.com and the appropriate representative should be able to give you the status.
OUC Purchasing Offices
5971 Pershing Ave
Orlando, FL 32822 Phone: 407-434-4048
Sales representatives are encouraged to visit with the appropriate buyer during normal business hours (Monday through Friday, 8:00 a.m. - 4:00 p.m.). Appointments are recommended to assure that the buyer and other appropriate parties will be available for your visit.
Invoices should be mailed or emailed to:
Orlando Utilities Commission
Attn: Manager, Accounts Payable
P.O. Box 3193
Orlando, FL 32802-3193
Yes, OUC bases its relationships with suppliers on how well the supplier meets existing needs and how well they can fulfill future strategic goals.
OUC will conduct business with suppliers who are competitive and who will provide the lowest long-term cost of ownership. OUC is dedicated to working closely with local suppliers to implement our strategic purchasing requirements.
For commercial questions, suppliers should contact their respective Buyer or the Purchasing office at 407-434-4048. The same for general questions regarding Purchasing policies, or contract implementation issues, suppliers should contact their respective Buyer.
A 40-sq.ft. solar thermal collector equivalents to roughly 2 kW.
OUC needs to verify that all solar photovoltaic systems interconnected to our grid are installed safely and will not jeopardize the safety of any crews working in the area.
No. However, we do provide a list of solar contractors through our Preferred Contractor Network.
Rebates and incentives vary depending on where you live. Please visit the DSIRE website to see what incentives are available in your area.
Yes, for PV program. Depending on how old the system is, a solar contractor would need to bring the system up to code so that it can pass OUC's inspection. For solar thermal systems, applications must be submitted within 6 months of system installation. Visit the How to Apply for Your Home or How to Apply for Your Business section to learn more about the requirements.
Solar Thermal – an average 40-sq.ft. open loop collector with an 80-gallon tank can cost $4,000 - $5,000.
Solar Photovoltaic (PV) – around $4 - $6 / watt. For example, a 4 kW system can cost $16,000 - $24,000.
No, participation in OUC’s solar programs requires customer’s electric service be provided by OUC.
1 kW System Production kWh/yr: 1,350
kWh Monthly Electric Consumption: 1,500
Calculating savings for solar photovoltaic: An average residential solar system is about 4-5 kW. I want to install a 4 kW photovoltaic solar system, how much will I save?
Solar system size kW: 4
1 kW System Production kWh/yr: 1,350
Yes. OUC’s Residential Solar Thermal Program was created to encourage residential solar thermal system installations. To select an OUC Preferred Solar Contractor to install your system, click here. However, customers who use contractors not participating in the OUC Preferred Contractor Network are eligible to participate as well.
The OUC Solar Thermal point-of-sale rebate can only be provided by an OUC Preferred Solar Contractor at the time of purchase. The OUC point-of-sale thermal rebate is $900.
OUC needs to inspect the solar thermal system to verify the solar system installed matches the equipment listed on the application.
The existing electric meter will be replaced with a bi-directional meter for net metering. To learn more, visit the How to Apply for Your Home section and the Solar Installer Information section.
Please visit the Residential How to Apply for your Home or How to Apply for your Business sections of our website to see the list of requirements.
OUC needs to be aware a solar photovoltaic system will be interconnected to our grid for the safety of our crews working in the area and to manage the impact of solar projects on our grid. Additionally, OUC will verify that the metering equipment is capable of supporting a photovoltaic system.
OUC delivers excellent water to the tap — water that meets or exceeds all federal and state regulations for drinking water. In fact, OUC water is better than it has to be, naturally. It comes from one of the purest, most protected and pristine sources in the world. Then we treat this high-quality water with extraordinary care so that it stays that way.
OUC water comes from the lower depths of the Floridan Aquifer, a quarter of a mile below the earth’s surface. This deep water supply is protected from contaminants, pollutants, and bacteria that might affect surface water supplies. This pristine water requires little treatment.
Through our five-year Water Project 2000 initiative, OUC has shifted to an advanced ozone treatment process that produces great-tasting tap water. By treating our water with ozone, a strong and safe disinfectant, OUC reduces the use of chlorine in its water system and removes hydrogen sulfide, a naturally occurring compound that can create an unpleasant taste and odor. We also add fluoride to prevent tooth decay and treat the water to control corrosion.
OUC neither recommends nor discourages buying any specific point-of-use treatment device. We encourage you to investigate the claims made, and to check actual performance of a home treatment device before and after installing the unit. Such a decision is a matter of personal preference, especially regarding the taste or softness of water.
The natural copper or lead content of the water OUC delivers to you is well within federal and state safe drinking water standards. However, there may be instances that OUC customers have higher than normal levels of copper of lead in their drinking water because of prolonged exposure of the water to the plumbing or fixtures in their homes or businesses.
Annually, we conduct approximately 12,000 water-quality tests on a periodic basis throughout the system. The number of tests that are done is three times more than required. The results consistently demonstrate that the water delivered to you meets or exceeds all federal and state regulations.
Yes. We now treat the water to reduce its natural corrosiveness to help prevent copper of lead from leaching into water from customers’ plumbing. In addition, you can help by:
Letting your cold water faucet run about 30 seconds if it has not been used for an hour or longer. This will rinse away any temporary buildup of copper, lead or other minerals that may occur in your plumbing fixtures. (Use that water for plants or washing dishes.)
Using cold water from your tap (never hot) for cooking, drinking, or making ice.
We invite you to contact us if you have other questions and welcome the opportunity to meet with you. If you have any concerns about water at your property, our qualified Water Quality Technicians will be happy to schedule an appointment with you. Just call 407-823-9150, between 7:30 am and 4:30 pm, Monday through Friday.
Statistics have shown that customers who use pay-before-consumption programs like OUC Power Pass tend to use less electricity and water because they are more aware of how much they are using. Through the OUC Power Pass portal, you can check your daily consumption and receive alerts via text, email and/or phone to help keep an eye on how much you use.
You can login to myOUC and your balance will be on the account summary. Click on the OUC Power Pass link to get more detailed information like your daily usage and alert settings. You can also call 407-423-9018 for Orlando/Orange County residents or 407-957-7373 for St. Cloud/Osceola County residents to receive automated information regarding your OUC Power Pass account and make payments
If you are in good standing you may discontinue your participation. A deposit may be required to reactivate your traditional billing.
No. You will receive the same reliable electric service. Since you will receive low balance and pending disconnect notifications prior to disconnect, you will know if you are experiencing a power outage or have just run out of money on your OUC Power Pass account. And, if you have a power outage, our crews will still be on standby, ready to assist you. To report power outages, call us at 407-423-9018 for Orlando/ Orange County residents or 407-957-7373 for St. Cloud/Osceola County residents or online at www.ouc.com when you log in to your myOUC profile.
That is entirely up to you! The OUC Power Pass program is designed to fit YOUR budget. You can prepay enough to last a few days, or you can buy enough to last several months. The choice is yours!
You can login to myOUC and your balance will be on the account summary. Click on the OUC Power Pass link to get more detailed information like your daily usage and alert settings. Or, call 407-423-9018 for Orlando/Orange County residents or 407-957-7373 for St. Cloud/Osceola County residents and follow the instructions provided.
Additionally, when you set-up your OUC Power Pass account, you were asked to provide up to two contact numbers and/or an email address to which alerts will be sent about your balance and disconnect status. This ensures you can monitor usage easily and efficiently so long as the contact numbers and email do not change.
You may have pop-up blockers enabled. OUC Power Pass uses pop-up windows to show different sections of the website. You will need to allow pop-ups for www.ouc.com, my.ouc.com and ouc.myusage.com on your browser. Enabling pop-ups varies depending on which browser you are using.
Once an initial payment of $50.00 is made and applied to a customer’s account, the customer now has a credit balance of $50.00 assuming there were no outstanding charges or fees. OUC will view and pull actual consumption on a nightly basis and deduct the charge for usage from the customer’s credit balance which is then updated as a new balance. For example, if customer begins with $50.00 and used $3.00 of electricity on a given date the customer’s new credit balance is now $47.00.
You manage your OUC Power Pass account. You can receive low balance notices by email, telephone and text, based on the notification preferences you chose during account set up. This will give you time to purchase power before your service is disconnected. If you do not purchase more power, your service will be disconnected. Once you make a payment, your service will be reconnected.
Check to make sure you have a program capable of viewing PDFs. We recommend using Adobe Acrobat® Reader 9 or higher to view your bill. Click to download or update Adobe Acrobat® now. If you are using another application (i.e. Preview for Mac), make sure all software updates have been applied.
We recommend using Adobe Acrobat® Reader 9 or higher to view your bill. Download Adobe Acrobat® now.
If you are using another application (i.e. Preview for Mac), be sure you have applied any software updates and then check the settings in the viewer. For example, the viewer should be set to display in color, not gray scale.
You must register with us as a supplier and complete the profile information to be placed on the bidder's list for the commodity area(s) selected. Please visit the Procurement page for more information.
Invoices should be mailed or emailed to:
Orlando Utilities Commission
Attn: Manager, Accounts Payable
P.O. Box 3193
Orlando, FL 32802-3193 Email: firstname.lastname@example.org
Sales representatives are encouraged to visit with the appropriate buyer during normal business hours (8 a.m.-4 p.m., Monday-Friday). Appointments are recommended to ensure that the buyer and other appropriate parties will be available for your visit.
100 West Anderson St.
Orlando, FL 32801
For commercial questions, suppliers should contact their respective buyer or the Procurement Office at 407-434-4048. General questions regarding Purchasing policies and contract implementation issues, should also be directed to their respective buyer.
Yes, Development Services is devoted to assisting new and current customers with questions about expansion or growth regarding utilities.
OUC customers who need assistance should call Heart of Florida United Way by dialing 2-1-1 from a landline or cell phone. From a payphone, the number is 407-839-4357. Heart of Florida United Way will help you to locate an agency so eligibility and need may be determined.
To view and print your statement, click View My Bill on the Account Summary page of your myOUC account. Your statement is formatted as an Adobe PDF document and you need Adobe's free Acrobat® Reader installed on your computer. Please note, if you are using another application (like Preview for Mac), be sure all software updates have been applied and that the viewer is set to display in color. Download Adobe Acrobat now ®.
If you have requested paperless bills, at the start of each billing period an email is automatically sent to the email address you used during enrollment. This email, which should be received about two weeks before your due date, lets you know when a new statement is available on your myOUC account. If you have requested paper bills, your bill should arrive monthly via the US mail.
Your most recent OUC statement will be available immediately upon establishing your myOUC account. If you opted for paperless billing, each month you will receive an email notification alerting you that your OUC statement is available for viewing.
Your mailing address appears under your name at the top of your OUC statement and on your bill stub. The service address is also labeled near the top of your statement. To find this information, log into myOUC and, click View My Bill on the Account Summary page.
Your deposit will be refunded in the form of a credit on your final bill. If the credit is higher than the final bill, a refund check will be issued to the account holder. Depending on your account status, your residential deposit may be credited back to your account with interest after 2 or more years of good payment history.
OUC offers several payment options:
Pay online by echeck or credit card
Use our automated phone system by calling 407-423-9018 in Orlando/Orange County or 407-957-7373 St. Cloud/Osceola County
Pay at 400+ authorized locations throughout Central Florida. See all payment options and locations
Check to make sure you have a program capable of viewing PDFs. We recommend using Adobe Acrobat® Reader to view your statement. If you are using another application (like Preview for Mac), make sure all software updates have been applied. Download Adobe Acrobat ®.
You can make payment arrangements online through your myOUC online profile or by calling 407-423-9018 in Orlando/Orange County or 407-957-7373 in St. Cloud/Osceola County to use our automated phone system.
You can view and print previous bills when you log in to your myOUC online profile.
OUC offers several different payment options:
We recommend using Adobe Acrobat® Reader to view your statement. Download Adobe Acrobat ® now.
Please note, if you are using another application (like Preview for Mac), be sure you have applied any software updates and then check the settings. For example, the viewer should be set to display in color, not gray scale.
To ensure your information is secure when using our online services, we need to confirm your identity and verify your access to the appropriate information.
When using AutoPay, your bill will have a message stating: "Your bank account will be debited on" and then the date that the payment will be deducted.
Since we provide service before it is actually billed, we may require a security deposit to initiate service. Based on credit and OUC payment history, some customers may be required to pay a deposit before utility service is initiated. New customers with one late payment during the first six months of service or one forced collection attempt during any 12-month period may be billed for a new or additional deposit based on twice the customer's average monthly bill.
Your deposit is calculated based on your credit and OUC payment history, as well as the historic average monthly consumption at the premise. New customers with one late payment during the first six months of service or one forced collection attempt during any 12-month period may be billed for a new or additional deposit based on twice the customer's average monthly bill.
Your residential deposit will be refunded in the form of a credit on your final bill. If the credit is higher than the final bill, a refund check will be issued to the account holder. Depending on your account status, your residential deposit may be credited back to your account with interest after 2 or more years of good payment history.
Yes. To set up an installment plan contact us online.
Our agents are available from 7 a.m. to 6 p.m. Monday-Friday to assist customers with billing questions. Contact us via the online form or by calling 407-423-9018 in Orlando/Orange County or 407-957-7373 in St. Cloud/Osceola.. Calling from the primary phone number associated with your account helps complete your request faster over the phone.
All you need is a valid email address. If you are currently an OUC customer, once you complete the registration process, you will need your account number and PIN to connect your account to your myOUC online profile. Click here to see where your account number and PIN number are located. New customers can simply get started once they have completed the registration process.
Your password should be something that you can easily remember. Passwords are case sensitive, must use a minimum of eight characters and contain at least four letters and one number. Do not use the same number more than three times in a row (for example, 1111) or the following symbols: ! & ~ < > | =. These requirements enable you to create a password that helps maintain your myOUC account’s security and privacy.
Your username should be something you can easily remember. You must use a minimum of 7 characters and a maximum of 20 characters. You can use letters, numbers, underscores (_), dashes (-), at symbols (@), and periods. You can also use your email address. These requirements enable you to create a username that helps maintain your myOUC account's security and privacy.
Yes, access to a myOUC account is only associated with a single username and password.
Yes, you can update your mailing address, email address, primary and alternate phone numbers and password using the 'My Info' or 'Edit Info' links on the Account Summary page.
The link you received via email for your myOUC account expires after 30 minutes for security purposes. If it has been longer that, please re-register and complete the link process within 30 minutes. To complete your registration, you must log in to myOUC with your OUC account number and PIN. Double check that the entered information is exactly as it appears on your OUC statement. All letters, numbers, punctuation and spaces must be entered precisely as they appear on your bill. OUC requires this exact match to your billing information to ensure both online security and privacy.
No, your myOUC account may only be accessed with a single username.
Some OUC customers have more than one account assigned to their name. If you have multiple accounts, when you register for a myOUC account, the account number you use during registration is your default account. All of your other accounts will be accessible in myOUC on the Account Summary page by utilizing the drop down arrow next to the account number.
To update your mailing address or contact information, go to your myOUC online account and use the My Info or Edit Info links found on the Account Summary page. You can also call OUC Customer Service at 407-423-9018 for Orlando/Orange County or 407-957-7373 for St. Cloud/Osceola County.
After three unsuccessful attempts to log in, accounts are temporarily locked out for your security. If you are locked out of your account, please wait a bit to try logging in again. Make sure you are typing in the correct, case sensitive username and password. If you are still unable to log in, try using Forgot Username or Forgot Password and follow the prompts.
For your online security, you cannot retrieve the answers to your security questions.
However, an OUC customer service agent can help you reset your password. Contact customer service from 7 a.m. to 6 p.m. Monday-Friday using the online form under Contact OUC or by calling 407-423-9018 in Orlando/Orange County and 407-957-7373 in St. Cloud/Osceola County. If you do call, calling from the primary phone number associated with your account helps you complete your request faster.
Once your password is reset, you can change your security question answers online in the "My Info" section of your online myOUC profile. From your Account Summary dashboard, click "Edit Info" in the upper right hand corner of the far right My Info column, and then click the middle tab labeled "Password & Security."
We recommend selecting security questions with answers that are unlikely to change over time (For example, the name of your first pet.), so you have an easier time remembering your answers.
Go to www.ouc.com and click Forgot Username in the log-in box. You will be asked to enter the email you used to set up your online account profile. Your username will be sent to your email.
If you have forgotten your password, simply click Forgot Password. You will be prompted to enter your username and then answer the security questions you set up during registration. You'll be asked to select a new password and confirm it. If you continue to have trouble, agents are available to assist you from 7 a.m. to 6 p.m. Monday-Friday by contacting us via the online form or by calling 407-423-9018 in Orlando/Orange County or 407-957-7373 in St. Cloud/Osceola. If you do call, calling from the primary phone number associated with your account helps complete your request faster.
Contact a customer service agent using the online form or by calling 407-423-9018 in Orlando/Orange County or 407-957-7373 in St. Cloud/Osceola. If you do call, calling from the primary phone number associated with your account helps complete your request faster.
Once you have reset your password, you can change your security questions online in the "My Info" section of your online myOUC profile. From your Account Summary dashboard, click on "Edit Info" in the upper right-hand corner of the "My Info" column, and then click the "Password & Security" tab.
To request a utility pole on your property be moved, call OUC Electrical Engineering at 407-434-4427.
Check the locations of power or water lines on your property by calling 8-1-1. Remember to always call before you dig.
We encourage customers to maintain their trees before they interfere with electric lines and equipment. You should never attempt to trim any vegetation growing on or near overhead power lines. Only specially trained line-clearing professionals should work around power lines. Check your local listings to locate a contractor qualified to trim vegetation around power lines or contact OUC using the online form under Contact OUC or by calling 407-423-9018 in Orlando/Orange County and 407-957-7373 in St. Cloud/Osceola County. Before work begins, be sure to verify that the contractor is licensed and insured and complies with all applicable laws, codes, ordinances and/or permits. Learn more about tree trimming.
Crews may leave your area before power is restored for several reasons:
If there is a known outage that is affecting your home, you can check the status online through your myOUC online profile. You can also get updates on restoration by calling 407-423-9018 in Orlando/Orange County or 407-957-7373 in St. Cloud/Osceola County.
OUC's Outage Map features information on the size and location of the outage and estimated restoration times. View the Outage Map.
You can report a problem with a streetlight by using the Report a Streetlight Outage online form or by calling 407-737-4222.
An electric wire arc is an electric current of high density between two separate conductors or between a conductor and a grounded object, such as a tree, pole or a building. The electric arc gives off intense heat and light and can easily start a fire. If you see an electric arc, please call 9-1-1.
You can report an outage online and via your mobile device by logging into your myOUC online profile or by calling 407-423-9018 in Orlando/Orange County or 407-957-7373 in St. Cloud/Osceola County.
There are a couple of possible reasons:
You can report energy or water theft by using the online Report Utility Theft form or by calling 407-384-4019.
While OUC does not charge for Alerts, standard messaging and data rates may apply based on your carrier and mobile phone plan. Alerts works with most major mobile phone carriers.
Alerts is supported by most major mobile phone carriers; however, there are some that are not currently supported. If you attempt to register and your message fails, please ensure that your carrier supports texting to short codes before trying again. To see the current carriers supported, review the list in the Terms and Conditions.
Alerts are issued for sustained outages requiring OUC action to resolve. Momentary outages can be caused by a number of events and are closely monitored by the operation team for any corrective action required.
Follow these steps to register for the Alerts program:
Via text: Text REG to 69682 (myOUC) and reply to the texts from OUC to complete the registration process and subscribe to Alerts. Be sure to have your Account Number and the Zip Code of your mailing address available. You can find your Account Number on your bill. If you are texting from a mobile device associated with the primary phone number on your account, you may not need your Account Number.
Via myOUC: Log into your myOUC account. On the Account Summary page click the Set Preferences link in the Alert Preferences module. On the Manage Preferences page set your preferences in the provided interface
Text STOP to 69682 (myOUC) from the mobile phone that you wish to unregister. You will receive a message that asks you to choose which alerts to stop. Respond with the 'All' option in order to completely unregister from the program and no longer receive any alerts. Once you have unregistered, you will receive a confirmation text message. If you would like to re-register, text REG to 69682 (myOUC).
Yes, you can register more than one mobile phone number per Account Number. Once registered, each mobile device will receive updates once an outage has been reported for that Account Number.
Yes, if you have multiple properties under the same Account Number, all properties will be registered. However, each Account Number will need to be set up individually. When reporting outages, the system will respond with the list of accounts associated with the phone number. If the phone number is associated with more than eight accounts, the customer will be directed to enroll on our website.
Yes. You can set up times when you would prefer NOT to be contacted. This can be set up in your alert preferences. If you do not edit the DND time, the system default is 11:00 p.m. to 7:00 a.m. Once your DND period has passed, you will receive the latest missed message.
You will receive a text message confirming your completed registration with Alerts.
Please call Customer Service at 407-423-9018 (during business hours) in Orlando/Orange County and 407-957-7373 in St. Cloud/Osceola County to report your issue.
Text REG to 69682 (myOUC) from your new mobile phone and follow the instructions to register your new phone number for the program.
No action is required if you switch to a mobile phone carrier that is supported by Alerts assuming your phone number does not change. Your phone number will still be registered, and the service will still be available to you. Please note that standard message and data rates may apply through your new carrier.
To temporarily stop receiving notifications for 24 hours, text PAUSE to 69682 (myOUC). To begin receiving the notifications again, text RESUME to 69682 (myOUC) and you will be prompted for confirmation.
Please call Customer Service during business hours at 407-423-9018 in Orlando/Orange County and 407-957-7373 in St. Cloud/Osceola County.
You may have entered the wrong or invalid email address. Please check to make sure you entered the correct email address.
If you believe that you entered the correct email address, check your spam/junk folder. If that does not
work, then please call Customer Service during business hours at 407-423-9018 in Orlando/Orange County
and 407-957-7373 in St. Cloud/Osceola County to report your issue, so we can investigate the matter and find a solution.
No, once your move out has been completed, you will be automatically unregistered from Alerts for that premise and enrolled at your new premise.
The frequency of text messages received varies based on outages or certain service requests affecting your premise. After reporting an outage via text, you will receive at least two more messages related to that outage. If the Estimated Time of Restoration (ETR) changes significantly while your power is out, you will receive another text with the updated ETR. If you are enrolled in OUC Outage Alerts and report your outage through another channel, you will still receive ETR updates (if applicable) and a restoration message via the channel selected.
There are a few different scenarios that can cause a user not to receive a registration text message.
Please first check the circuit breaker at the premise. If power is still not restored after checking the breaker, either text OUT again to 69682 (myOUC) or call Customer Service at 407-423-9018 (24 hours) in Orlando/Orange County and 407-957-7373 (24 hours) in St. Cloud/Osceola County. In case of emergency, like downed power lines, call 911 before calling OUC.
The OUC alerts program is for electric and water outages and restorations only. A customer with a eligible account that includes a service location (premise) for other services that does not include electric or water service will not eligible to report an outage for that location.
See the Alerts User Guide for the SMS commands you can send to 69682 (myOUC)
There are 3 basic types of text messages you may receive related to outages:
Registering for Alerts water service will also allow you to receive restoration status alerts concerning the status of reported water issues for the registered premise.