ATTENTION: myOUC will be unavailable from Saturday, December 16 at 7:45 p.m. until Sunday, December 17 at 12:45 a.m. due to scheduled upgrades and efficiency improvements. Thank you for your patience and understanding.

I have forgotten my username and/or password, how can I retrieve them?

Go to and click Forgot Username in the log-in box. You will be asked to enter the email you used to set up your online account profile. Your username will be sent to your email.

If you have forgotten your password, simply click Forgot Password. You will be prompted  to enter your username and then answer the security questions you set up during registration. You'll be asked to select a new password and confirm it.  If you continue to have trouble, agents are available to assist you from 7 a.m. to 6 p.m. Monday-Friday by contacting us via the online form or by calling 407-423-9018 in Orlando/Orange County or 407-957-7373 in St. Cloud/Osceola.  If you do call, calling from the primary phone number associated with your account helps complete your request faster.

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