Contact OUC

Our agents are available from 7 a.m. to 6 p.m. Monday-Friday by email when you fill out the form below or call 407-423-9018 in Orlando/Orange County and 407-957-7373 in St. Cloud/Osceola County.  If you do call, calling from the primary phone number associated with your account helps you complete your request faster. Click here for other helpful numbers.

Looking For Your PIN?

Click on the bill image on the right to see where your account number and pin are located. Check our Frequently Asked Questions for quick, convenient answers to other common questions.

Other Helpful Links





OUC Bill showing Account Number and Pin

Contact OUC by Email


Emergency Service Hotline

Type of Call County Phone Days/Hours
Power outage or water trouble Orange 407-423-9018 24 hours
Power outage or water trouble Osceola 407-957-7373 24 hours

Customer Service by Phone

Type of Call County Phone Days/Hours
Questions about utility bill, turn on/off or move service, and tree trimming inquiries Orange 407-423-9018
M-F, 7 a.m. to 6 p.m.
Questions about utility bill, turn on/off or move service, and tree trimming inquiries Osceola 407-957-7373 M-F, 7 a.m. to 6 p.m.
Report street light problems Orange/Osceola 407-737-4222 24 hours
Water quality inquiries Orange 407-423-9018 24 hours
Water quality inquiries Osceola 407-957-7344 M-F, 7:30 a.m. to 5:30 p.m.
All other OUC departments Orange/Osceola 407-423-9100 M-F, 7 a.m. to 6 p.m.
Emergency Service Hotline
Type of Call:Power outage or water trouble
County: Orange
Phone: 407-423-9018
Hours: 24 hours
Type of Call:Power outage or water trouble
County: Osceola
Phone: 407-957-7373
24 hours

Customer Service by Phone
Type of Call:Questions about utility bill, turn on/off or move service, and tree trimming inquiries
County: Orange
Phone: 407-423-9018
M-F, 7 a.m. to 6 p.m.
Type of Call:Questions about utility bill, turn on/off or move service, and tree trimming inquiries
County: Osceola
Phone: 407-957-7373
M-F, 7 a.m. to 6 p.m.
Type of Call:Report street light problems
County: Orange/Osceola
Phone: 407-737-4222
Type of Call:Water quality inquiries
County: Orange
Phone: 407-423-9018
24 hours.
Type of Call:Water quality inquiries
County: Osceola
Phone: 407-957-7344
M-F, 7 a.m. to 6 p.m.
Type of Call:All other OUC departments
County: Orange/Osceola
Phone: 407-423-9100
M-F, 7 a.m. to 6 p.m.

Contact OUC by Mail

Payments with bill stub mail to:

Orlando Utilities Commission
PO Box 31329
Tampa Fl 33631-3329

For all other correspondence mail to:

Orlando Utilities Commission
PO Box 3193
Orlando Fl 32802

Contact Information for Supplier and Vendors

OUC purchases services and materials through our Purchasing Department. Sales representatives are encouraged to visit with the appropriate buyer during normal business hours (Monday through Friday, 8:00 a.m. - 4:00 p.m.). Appointments are recommended to assure that the buyer and other appropriate parties will be available for your visit. For additional information, please visit Supplier & Vendor Information.

Phone

407-434-4048

Address

OUC Supply Chain Management - Purchasing Office
5971 Pershing Ave
Orlando, FL 32822