ATTENTION: myOUC will be unavailable from Saturday, December 16 at 7:45 p.m. until Sunday, December 17 at 12:45 a.m. due to scheduled upgrades and efficiency improvements. Thank you for your patience and understanding.

What if I received a text message stating my power has been restored, but my lights are still not coming on?

Please first check the circuit breaker at the premise. If power is still not restored after checking the breaker, either text OUT again to 69682 (myOUC) or call Customer Service at 407-423-9018 (24 hours) in Orlando/Orange County and 407-957-7373 (24 hours) in St. Cloud/Osceola County. In case of emergency, like downed power lines, call 911 before calling OUC.

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