ATTENTION: There is a new scam targeting OUC customers. The scam uses a computer-generated call that looks and sounds like it is from OUC and tells customers they will be disconnected if an immediate payment is not made. REMEMBER: OUC has legitimate ways for you to interact with us. Your OUC bill or online account has the information you need to find your balance. You can make a payment online or visit www.ouc.com/waystopay for other options including third-party payment locations. If you receive a call requesting payment, the safest thing to do is to hang up and call 407-423-9018 (Orlando/Orange County) or 407-957-7373 (St. Cloud/Osceola County). An OUC representative will NEVER take your credit card or banking information over the phone and will NEVER instruct you to use a pre-paid card for payment.

ATENCIÓN: Hay una nueva estafa que apunta a los clientes OUC. La estafa utiliza una llamada generada por ordenador que se ve y suena como si fuera de OUC y le dice a los clientes que serán desconectados si no se realiza un pago inmediato. Recuerde: OUC tiene maneras legítimas para que usted interactúe con nosotros. Su factura OUC o cuenta en línea tiene la información que necesita para encontrar su saldo. Usted puede hacer un pago en línea o visite www.ouc.com/waystopay para otras opciones incluyendo ubicaciones de pagos de terceros. Si recibe una llamada solicitando el pago, lo más seguro es colgar y llamar 407-423-9018 (Orlando/Orange County) o 407-957-7373 (St. Cloud/Osceola County). Un representante de OUC nunca tomará su tarjeta de crédito o información bancaria por teléfono y nunca le indicará que use una tarjeta pre-pagada para el pago.

 ATTENTION: myOUC will be unavailable Saturday, April 28 at 8:00 p.m. until Sunday, April 29 at 1:00 a.m. due to scheduled upgrades and efficiency improvements. Thank you for your patience and understanding.


eCheck is free!


Simple, Safe Transactions

With OUC's online bill payment, payments occur in real time and a confirmation email is sent directly to your inbox. That's peace of mind you can rely on.

You can also:

OneStart, stop, move
TwoAutopay
ThreeUpdate account information
FourReport electric or water problem
FiveRequest a payment extension
SixRequest budget billing


See Your Options

From payment options to moving your OUC services, watch all the ways myOUC makes it easy to manage your account.

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Access Your Account

Access Your Account
from Anywhere

This website is mobile enhanced, so you can access your account from anywhere you use your handheld mobile device. Whether you're using a laptop, smartphone or tablet, you'll have full access to all of our features.

Update Your
Information

Personal Information

Update your account information, such as your mailing address, phone numbers and email address, online, anytime and from any computer or mobile device.

Paperless Preference

Opt for paperless billing or choose to receive printed bills. Easily manage and update your billing preferences online anytime.

Update Your Information

Report Outages & Problems Online

Sign up for a myOUC account to be able to report outages and problems online and request a callback regarding your estimated time of restoration. It’s easier and faster than calling! Before the next storm hits, be sure to register for your myOUC account and update your contact information. You’ll need your account number and the PIN located on the top left of your OUC statement. If you already have a username and password, you can log in from the homepage.


Pay Your Bill Online

AutoPay

AutoPay

OUC's automatic bill paying system (formerly Rely-A-Pay) makes paying your OUC bill simple by allowing OUC to deduct your monthly utilities statement amount from your checking or savings account.

Pay by eCheck

Pay by eCheck

This free service lets you pay your OUC bill online with a check - 24 hours a day, seven days a week. And now we've made it even easier by allowing you to store your bank account information. It's safe and secure and you no longer have to input your bank account or routing numbers every time you pay.

Pay by Credit Card

Pay by Credit Card

OUC accepts Visa, MasterCard, Discover, American Express and ATM/Debit card payments through KUBRA, an independent service provider. The card must have the STAR, PULSE, NYCE or ACCEL logo. KUBRA charges a $3.75 convenience fee per transaction; however, your payment will be credited to your OUC account immediately.

Customer Service Representative

Contact Us With Questions

We are willing and able to answer online and on the phone.

Search our online FAQs, email or call. Our agents are available from 7 a.m. to 6 p.m. Monday-Friday by email or call 407-423-9018 in Orlando/Orange County and 407-957-7373 in St. Cloud/Osceola County.  If you do call, calling from the primary phone number associated with your account helps you complete your request faster.
Click here for other helpful numbers
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