Learn the Stages of a Storm
Here’s how OUC operates during a severe weather event:
Stage 1 - Before the Storm: OUC closely monitor approaching storms and make preparations in case our service area is impacted. OUC continues restorations until it is no longer safe for crews to be out.
Stage 2 - During the Storm: OUC has limited customer service while the storm passes through Central Florida. When it’s safe to be in the field, OUC crews respond to major outages or dangerous conditions such as water main breaks and downed power lines.
Stage 3 - Restoring Power – Feeders: Crews assess damage and restore power with a focus on critical customers such as hospitals, wastewater plants, fire and police stations. OUC first works toward identifying a system-wide estimated time of restoration (ETR) before giving individual times.
Stage 4 - Restoring Power – Laterals: OUC crews work as quickly and safely as possible to restore power and identify individual ETRs throughout the community.
Stage 5 - Final Check: OUC makes final restorations throughout the community for individual outages that have not yet been restored.