Exclamation mark  ATTENTION: At OUC, we’re committed to helping our customers, employees and community. To learn more about OUC’s Coronavirus (COVID-19) response, click here.
Received a Higher-Than-Normal Bill?

Step 1: Understand Your Usage

Track Your Usage Every Day

The key to being a smart utility consumer is understanding when you and your family use the most energy and water. Learning your daily usage patterns can help you make informed decisions on how to save . That’s why OUC offers you an online Usage Dashboard that can tell you your hourly usage numbers and even lets you set email, text or phone alerts to be sent to you when your household reaches a pre-determine threshold.

Learn more about the Usage Dashboard or Log in

To view the Usage Dashboard, simply log into your myOUC Online Profile and click the blue View Usage button in your Account Summary. Be sure to allow pop-ups, as the dashboard will open in a new window.


usage

Understanding Your Bill

Your monthly billing statement not only shows how much you owe, but also monthly electric and water usage comparisons via easy-to-read charts. Many customers are seeing much higher usage data now compared to just a year ago. Learn how to read your bill here.


More Time at Home

The stay-at-home order issued to combat the spread of COVID-19 has the whole family home at one time, when they’d otherwise be spread across work, school and extracurriculars. The A/C running constantly, cooking multiple meals per day, toilets flushing, etc. is raising electric and water consumption. Higher usage leads to higher bills. In fact, at OUC, we’ve seen a 29% increase in residential usage in April 2020 compared to one year ago in April 2019.

usage_at_home

Step 2: Find Ways to Use Less Energy & Water

Practice Efficiency Measures Around Your Home

From proper A/C settings to eliminating water leaks, there are a number of actions you can take around your home to help keep your electric and water usage lower. Visit OUC.com/waystosave for quick tips and tricks. 


Hot Weather

Trying to cool your home as temperatures soar can keep your A/C working overtime. In fact, your A/C accounts for nearly 52% of energy use in your home. The more your A/C runs, the more your electric usage adds up. Learn more by following these simple tips to keep cool and watch our video here.


Audit Representative

Schedule a FREE Home Energy & Water Efficiency Audit

Our Conservation Specialists are available via phone to discuss ways you can conserve energy and water around your home. The specialist will review your personal usage with you, ask questions and provide useful solutions. You can also inquire about ways OUC can help with upgrade costs, like our Efficiency Delivered program and rebates. (Please link those) Schedule your free Home Energy and Water Efficiency Audit by calling 407-423-9018 or click here to fill out the inquiry form and a Customer Service Representative will call you to schedule.


Step 3: Gain Control of Your Payments

Pay As You Go with OUC Power Pass

OUC Power Pass is a prepaid program that allows you to pay-as-you-go for utility services. Instead of getting a monthly bill, you can check your electric usage every day and add funds as you need. And, there are never reconnection or late fees for participants. For a limited time, the first month customer charge for new enrollments is waived and current deposits can be applied to Power Pass accounts. Learn more here.


Inquire About a Payment Plan

We understand paying your monthly bill in full could be a challenge right now. To help, we may be able to set up a payment plan for you. You can make this request by speaking to a Customer Service agent by calling 407-423-9018.


Step 4: Apply for Assistance

Residential Payment Assistance Through Project CARE

Project CARE helps provide emergency assistance to those in our community who have experienced a recent personal or family crisis that has placed them in danger of losing their utility service. To help during the COVID-19 pandemic, we’ve donated an additional $2.6 million to the program. OUC customers who need assistance should contact United Way 2-1-1. United Way will then help the customer locate an agency near their home so that eligibility and need can be determined. Under the program, a household can receive a maximum benefit of $500 in a one-year period.

You can access United Way 2-1-1 by phone or text:
Dial: 2-1-1
Text: Send your zip code to 898-211
Visit the 2-1-1 Website



How OUC is Helping

In April, OUC announced a $12.5 million customer relief package to help our community through the COVID-19 pandemic. The package includes:

  • Suspension of electric and water disconnections for nonpayment and waived late payment fees until further notice.
  • Lowering of electric fuel rates for May bills by 39%, representing a 11.4% overall decrease for residential customers and 11.2% to 19.7% reduction for commercial customers.
  • Contribution of $2.6 million to Project CARE, in partnership with the City of Orlando, OUC’s utility assistance program for qualified residential customers, which includes an allocation up to $100,000 as a 2 for 1 match of customer donations to Project CARE.
  • Allocation of $500,000 to be used to waive the first monthly customer charge for new customers enrolling in OUC’s Power Pass program, which allows customers to prepay for utility services.