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Standing out as The Reliable One since 1923.
In Central Florida, we’re used to seeing utility bills increase as summer inches closer. But, our current situation is unique. In March, we suspended disconnection due to nonpayment, as well as waived late fees, until further notice.
This page includes reasons why you may see an increase in costs, as well as some ways you and your family can work together to keep your usage and bill at bay. The below steps may help you determine why your bill may be more than you expected.
Step 1 : Understand Your Usage |
Step 2: Find Ways to Use Less Energy & Water |
Step 3: Gain Control of Your Payments |
Step 4: Apply for Assistance
Step 1: Understand Your Usage
Track Your Usage Every Day
The key to being a smart utility consumer is understanding when you and your family use the most energy and water. Learning your daily usage patterns can help you make informed decisions on how to save . That’s why OUC offers you an online Usage Dashboard that can tell you your hourly usage numbers and even lets you set email, text or phone alerts to be sent to you when your household reaches a pre-determine threshold.
Learn more about the Usage Dashboard or Log in
To view the Usage Dashboard, simply log into your myOUC Online Profile and click the blue View Usage button in your Account Summary. Be sure to allow pop-ups, as the dashboard will open in a new window.
Understanding Your Bill
Your monthly billing statement not only shows how much you owe, but also monthly electric and water usage comparisons via easy-to-read charts. Many customers are seeing much higher usage data now compared to just a year ago. Learn how to read your bill here.
More Time at Home
The stay-at-home order issued to combat the spread of COVID-19 has the whole family home at one time, when they’d otherwise be spread across work, school and extracurriculars. The A/C running constantly, cooking multiple meals per day, toilets flushing, etc. is raising electric and water consumption. Higher usage leads to higher bills. In fact, at OUC, we’ve seen a 29% increase in residential usage in April 2020 compared to one year ago in April 2019.
Step 2: Find Ways to Use Less Energy & Water
Practice Efficiency Measures Around Your Home
From proper A/C settings to eliminating water leaks, there are a number of actions you can take around your home to help keep your electric and water usage lower. Visit OUC.com/waystosave for quick tips and tricks.
Trying to cool your home as temperatures soar can keep your A/C working overtime. In fact, your A/C accounts for nearly 52% of energy use in your home. The more your A/C runs, the more your electric usage adds up. Learn more by following these simple tips to keep cool and watch our video here.
Schedule a FREE Home Energy & Water Efficiency Audit
Our Conservation Specialists are available via phone to discuss ways you can conserve energy and water around your home. The specialist will review your personal usage with you, ask questions and provide useful solutions. You can also inquire about ways OUC can help with upgrade costs, like our Efficiency Delivered program and rebates. (Please link those) Schedule your free Home Energy and Water Efficiency Audit by calling 407-423-9018 or click here to fill out the inquiry form and a Customer Service Representative will call you to schedule.
Step 3: Gain Control of Your Payments
Pay As You Go with OUC Power Pass
OUC Power Pass is a prepaid program that allows you to pay-as-you-go for utility services. Instead of getting a monthly bill, you can check your electric usage every day and add funds as you need. And, there are never reconnection or late fees for participants. For a limited time, the first month customer charge for new enrollments is waived and current deposits can be applied to Power Pass accounts. Learn more here.
Inquire About a Payment Plan
We understand paying your monthly bill in full could be a challenge right now. To help, we may be able to set up a payment plan for you. You can make this request by speaking to a Customer Service agent by calling 407-423-9018.
Step 4: Apply for Assistance
Residential Payment Assistance Through Project CARE
Project CARE helps provide emergency assistance to those in our community who have experienced a recent personal or family crisis that has placed them in danger of losing their utility service. To help during the COVID-19 pandemic, we’ve donated an additional $2.6 million to the program. OUC customers who need assistance should contact United Way 2-1-1. United Way will then help the customer locate an agency near their home so that eligibility and need can be determined. Under the program, a household can receive a maximum benefit of $500 in a one-year period.
You can access United Way 2-1-1 by phone or text:
Text: Send your zip code to 898-211
Visit the 2-1-1 Website
In April, OUC announced a $12.5 million customer relief package to help our community through the COVID-19 pandemic. The package includes: