ATTENTION: All OUC offices, including our Customer Service Centers, are closed Monday, January 20 in observance of Martin Luther King Jr. Day. We’ll return to normal business hours on Tuesday, January 21. Disconnects for non-payment have been suspended during this time for both traditional and OUC Power Pass customers. You can still make payments, report outages and use other self-service features by logging-in to your myOUC online profile or by using our 24-hour outage reporting line at 407-423-9018 in Orlando and Orange County or 407-957-7373 in St. Cloud and Osceola County.
Digital Meters

Digital Meters

The Power to Manage Your Utility Costs

These meters provide customers with the two key benefits:

  • An easier-to-read monitor
  • Access to more detailed information about your daily water and energy use

In addition, OUC has access to immediate, accurate information that allows us to better predict and prevent outages and restore power faster.

Convenient Ways to Pay

The digital meters lay the foundation for OUC programs, such as pre-pay metering and consumption alerts. With these tools, you have more convenient ways to monitor your usage, pay your bill and manage your account — anywhere, anytime, from any device.

Read Frequently Asked Questions

FAQ's - Frequently asked questions about OUC's new digital meters

Opt Out Requests

Customers who want to opt out of the transition to digital meters can request to be moved to the end of the replacement list. When OUC has reached the end of its order for the switch, customers who still prefer manual readings can choose to pay a monthly service fee. This service will be provided as long as the analog meter technology is available. If you wish to opt out of receiving a digital electric meter, please contact OUC Customer Service at (be sure to include your name and account number or service address) or by calling 407-423-9018.

About Digital Meters

OUC installed Advanced Metering Infrastructure (AMI) meters, sometimes called digital or smart meters, in our service territory. The AMI meters enable OUC to read the meters remotely, so they were first installed at apartment complexes and in places where access was difficult (fenced and gated yards, etc.). Having the ability to read the meters remotely drives down costs while ensuring an accurate and timely reading for the customer.  Some people have asked about the potential health effects from exposure to the radio frequency emitted by smart meters. The digital meters that OUC installs meet all Federal Communications Commission (FCC) guidelines and safety standards. OUC utilizes a low power “mesh network” where the meters act as repeaters passing the data to other nearby meters until it makes it to a main collector.

For additional information and research on smart meters, please visit the links below:

California Council on Science and Technology:

Edison Electric Institute:

Electric Research Power Institute: