Exclamation mark  ATTENTION: All OUC offices, including our Customer Service Centers, are closed Friday, July 3rd in observance of Independence Day. You can make payments, report outages and use other self-service features by logging-in to your myOUC online profile or by using our 24-hour outage reporting line at 407-423-9018.
Exclamation mark  ATTENTION: As Central Florida reopens, OUC is returning to regular business operations. Service disconnections for non-payment resume July 13, 2020, and late fees will be reinstated August 3, 2020. If you’re experiencing a financial hardship, we’re here to help with assistance programs.
Exclamation mark ATTENTION: To increase security, OUC.com and my.OUC.com will no longer support outdated Internet browsers as of July 23, 2020. Learn more
 
Here With You

Gain Control of Your Payments

Pay As You Go with OUC Power Pass

OUC Power Pass is a prepaid program that allows you to pay-as-you-go for utility services. Instead of getting a monthly bill, you can check your electric usage every day and add funds as you need. And, there are never reconnection or late fees for participants. For a limited time, the first month customer charge for new enrollments is waived and current deposits can be applied to Power Pass accounts. Learn more here.


Inquire About a Payment Plan

We understand paying your monthly bill in full could be a challenge right now. To help, we may be able to set up a payment plan for you. You can make this request by speaking to a Customer Service agent by calling 407-423-9018.


Apply for Assistance

Residential Payment Assistance Through Project CARE

Project CARE helps provide emergency assistance to those in our community who have experienced a recent personal or family crisis that has placed them in danger of losing their utility service. To help during the COVID-19 pandemic, we’ve donated an additional $2.6 million to the program. OUC customers who need assistance should contact United Way 2-1-1. United Way will then help the customer locate an agency near their home so that eligibility and need can be determined. Under the program, a household can receive a maximum benefit of $500 in a one-year period.

You can access United Way 2-1-1 by phone or text:
Dial: 2-1-1
Text: Send your zip code to 898-211
Visit the 2-1-1 website



How OUC is Helping

In April, OUC announced a $12.5 million customer relief package to help our community through the COVID-19 pandemic. The package includes:

  • Suspending disconnections for nonpayment and waiving late payment fees until further notice.
  • Lowering electric fuel rates for May bills by 39%, representing a 11.4% overall decrease for residential customers and 11.2% to 19.7% reduction for commercial customers.
  • Contributing $2.6 million to Project CARE, in partnership with the City of Orlando, OUC’s utility assistance program for qualified residential customers, which includes an allocation up to $100,000 as a 2 for 1 match of customer donations to Project CARE.
  • Allocating $500,000 to be used to waive the first monthly customer charge for new customers enrolling in OUC’s Power Pass program, which allows customers to prepay for utility services.