Exclamation mark  ATTENTION: As Central Florida reopens, OUC is returning to regular business operations. Service disconnections for non-payment resumed July 13, 2020, and late fees were reinstated August 3, 2020. If you’re experiencing a financial hardship, we’re here to help with assistance programs.
Here With You

Gain Control of Your Payments

Pay As You Go with OUC Power Pass

OUC Power Pass is a prepaid program that allows you to pay-as-you-go for utility services. Instead of getting a monthly bill, you can check your electric usage every day and add funds as you need. And, there are never reconnection or late fees for participants. For a limited time, the first month customer charge for new enrollments is waived and current deposits can be applied to existing account balances. Learn more here.

Inquire About a Payment Plan

We understand paying your monthly bill in full could be a challenge right now. To help, we may be able to set up a payment plan for you. You can make this request by speaking to a Customer Service agent by calling 407-423-9018.

Apply for Assistance

Residential Payment Assistance Through Project CARE

Project CARE helps provide emergency assistance to those in our community who have experienced a recent personal or family crisis that has placed them in danger of losing their utility service. To help during the COVID-19 pandemic, we’ve donated an additional $2.6 million to the program. OUC customers who need assistance should contact United Way 2-1-1. United Way will then help the customer locate an agency near their home so that eligibility and need can be determined. Under the program, a household can receive a maximum benefit of $500 in a one-year period.

You can access United Way 2-1-1 by phone or text: 211 Website Instructions
Dial: 2-1-1
Text: Send your zip code to 898-211
Visit the 2-1-1 website
(Click on image at right to view
United Way 2-1-1 website instructions)

Low Income Home Energy Assistance Program (LIHEAP)

The Low Income Home Energy Assistance Program (LIHEAP) is a federally funded program that helps low-income households with their home energy costs. To learn more, click here.

Call: 407-836-7429
Office Hours:
Monday – Friday, 8:00 a.m. to 5:00 p.m.

How OUC is Helping

In April, OUC announced a $12.5 million customer relief package to help our community through the COVID-19 pandemic. The package includes:

  • Suspending disconnections for nonpayment and waiving late payment fees until further notice.
  • Lowering electric fuel rates for May bills by 39%, representing a 11.4% overall decrease for residential customers and 11.2% to 19.7% reduction for commercial customers.
  • Contributing $2.6 million to Project CARE, in partnership with the City of Orlando, OUC’s utility assistance program for qualified residential customers, which includes an allocation up to $100,000 as a 2 for 1 match of customer donations to Project CARE.
  • Allocating $500,000 to be used to waive the first monthly customer charge for new customers enrolling in OUC’s Power Pass program, which allows customers to prepay for utility services.