Partnering Together.
Being The Reliable One® has never mattered more.

With prices rising for so many products and services, we know our customers are feeling the strain. As Orlando’s hometown utility for a century, we’re here to help our customers.  That’s why we partner with community-based organizations, nonprofits, and government-funded programs and services to assist our customers when they need it the most.

OUC Assistance Programs

In addition to helpful and easy savings tips, tools and rebates to help lower energy bills, OUC offers several assistance and payment options to support our customers.

Project CARE

Project CARE, OUC’s utility payment assistance program, provides emergency relief for those experiencing temporary financial hardships.

Learn More
OUC Power Pass

A prepaid program that allows our residential and small business customers to pay-as-you-go for utility services.

Learn More
Budget Billing

Allows customers to pay a set amount per month, so there are no surprise bills, and settle any remaining balance on the enrollment anniversary date.

Enroll Now
Payment Options

Payment options are available by logging into your myOUC account or calling Customer Service at 407-423-9018.

Log In
Utility Assistance Programs

Low Income Home Energy Assistance Program (LHEAP)

LHEAP is a federally funded program that helps low-income households with their home energy costs. To learn more, click here.

Call: 407-836-7429

Emergency Home Energy Assistance for the Elderly Program (EHEAP)

The Emergency Home Energy Assistance Program for the Elderly (EHEAP), a 100% federally funded program, helps eligible seniors pay energy bills in an emergency. Now through September 30, qualifying households are eligible for up to $5,000 of assistance with multiple energy bills. Apply at

Call: 407-846-8532 for Orange/Osceola residents or 1-800-96-ELDER (35337) 

Partnering Together

OUC partners with local organizations that are committed to helping our community and customers in time of need. To find a resource in your community, select the category from below and check out what's available.

Call 211
Twenty-four-hour referral line. Provide ZIP code and they give you list of agencies nearest you.

Catholic Charities of Central Florida       

Catholic Charities of Central Florida provides hunger relief and food security to individuals and families in need through our Agape Mission Markets and mobile food drops.

Christian Service Center 

The Family & Emergency Services program can provide pantry food items and clothing vouchers to individuals and families who qualify for assistance.

Heart of Florida United Way
Provides emergency residential utility assistance and helps customers with eligibility.

Osceola County on Aging
The Osceola County Food Pantry provides food bags to seniors, disabled adults and disadvantaged families.

Salvation Army
The Salvation Army of Orange County has the resources to provide vulnerable individuals and families with food, shelter, clothing, case management and more.

Second Harvest Food Bank of Central Florida    
Second Harvest Food Bank of Central Florida is a private, nonprofit organization that collects, stores and distributes donated food to more than 500 feeding partners in six Central Florida counties: Brevard, Lake, Orange, Osceola, Seminole and Volusia.

Seniors First
Emergency meals on wheels and community food pantry for older adults (60+). 

Adult Literacy League

Classes and one-on-one tutoring to improve adult literacy skills (annual registration fee of $35).

Boys & Girls Clubs of Central Florida 

After School Zone (for Middle School age children) - A variety of daily fun learning opportunities, highly enriching and engaging program offerings and exciting recreational activities for students to choose from each day they attend our program.

New Image Youth Center
407-841-0071, extension 124

One of the longest-serving youth organizations in the Parramore community, they provide a range of services to students in grades K-12 at no cost to participants.
American Red Cross Veteran Services       

Provides immediate financial assistance, emergency communication services and deployment services all year long.

Catholic Charities of Central Florida 

Catholic Charities of Central Florida helps individuals and families maintain their homes and financial security through affordable and transitional housing, case management and emergency financial assistance. These needs are served by the Family Stability Program.

Christian Service Center

The Family & Emergency Services program can assist qualifying families and individuals with one-time financial assistance to help pay a rent, mortgage or utility bill.
American Diabetes Association       

People with diabetes who have a household income 300% or less of the Federal Poverty Guidelines (adjusted for cost of living index and number in household) may apply to access to grants up to $1,500 annually to help with medical costs (inclusive of in-patient and out-patient costs), including health care provider visits, lab tests, medications, and devices/supplies approved for use in disease management.

Aspire Health Partners 
407-875-3700, option 3

The Access Center provides intake screening services for both involuntary and voluntary clients, and is provided on an in-house, walk-in basis for individuals seeking care for themselves or a family member. Aspire Health Partners is a community mental health center and designated public receiving facility.

Camraderie Foundation
407-841-0071, extension 124

Camaraderie Foundation provides 100% financial support for short-term confidential, private counseling services to military service members, veterans, and their families.

Catholic Charities of Central Florida

Catholic Charities of Central Florida provides free healthcare services—including medical, dental, case management and preventative education—to individuals and families in critical need. These needs are met by dedicated healthcare professionals, many who volunteer, in Behavioral Health Services, Medical & Dental Clinics, Pathways to Care and Senior Wellness Services.

Mental Health Association of Central Florida

Our Mental Health Connections program provides free information and referral resources for individuals seeking mental health information and providers for themselves, family members or friends.

Orange County Medical Clinic

Primary Care Access Network - provides care for those without insurance. Also sees patients with private or government sponsored insurance such as Medicaid, Medicare and Florida KidCare.

Shepherd's Hope       

Provides free non-emergency medical care. Patients must be uninsured,not have Medicare or Medicaid and have a family income at or below 200% of Federal Poverty Level. Shepherd’s Hope does not provide obstetrical care or well-baby care such as immunizations.

St Thomas Aquinas Medical Clinic    

St. Thomas Aquinas Free Medical Clinic is a program of Catholic Charities of Central Florida in partnership with St. Thomas Aquinas Catholic Church in St. Cloud. The clinic provides health care to the working poor in Osceola County. Services include medical care, case management, preventative health education programs, specialist referrals and referrals to community social services.
Does your organization have a free, no-cost program or service available for OUC customers? Please email

OUC Energy Efficiency Programs and Ways to Save

Practice Efficiency Measures Around Your Home
From proper A/C settings to eliminating water leaks, there are a number of actions you can take around your home to help keep your electric and water usage lower. Visit for quick tips and tricks. 


Schedule a FREE Home Energy & Water Efficiency Audit
Our Conservation Specialists are available via phone to discuss ways you can conserve energy and water around your home. The specialist will review your personal usage with you, ask questions and provide useful solutions. You can also inquire about ways OUC can help with upgrade costs, like our Efficiency Delivered program and rebates. To provide you with the best service, we ask that you have at least six months of consumption history at your property before requesting an audit. Schedule your free Home Energy and Water Efficiency Audit by calling 407-423-9018 or click here to fill out the inquiry form and a Customer Service Representative will call you to schedule.