ATTENTION: All OUC offices, including our Customer Service Centers, are closed Monday, May 27th in observance of Memorial Day. We’ll return to normal business hours on Tuesday, May 28th. Disconnects for non-payment will be suspended during this time for both traditional and OUC Power Pass customers. You can still make payments, report outages and use other self-service features by logging into your myOUC online profile or by using our 24-hour outage reporting line at 407-423-9018 in Orlando and Orange County or 407-957-7373 in St. Cloud and Osceola County.
Generator Safety

Generator Safety

Operating A Generator Safely

If you plan to use a generator in the event of a power outage, remember these tips to keep you, your family, your neighbors and OUC's line crews safe:

  • Plug appliances directly into the generator or use a heavy duty, outdoor-rated extension cord.

  • Avoid plugging the generator directly into your home because it could re-energize the power lines, endangering your neighbors and utility crews working to restore power in your area.

  • Be aware it is against the law and a violation of electrical codes to connect generators to your home's electrical circuits without the approved automatic-interrupt devices.

  • Place the generator outside your home and away from open windows and doors to prevent carbon monoxide buildup.

  • Do not use a generator in rainy or wet conditions. Operate it on a dry surface and use a canopy-like structure to keep out moisture.

  • Always read the instructions carefully and consult a professional if you have any questions or concerns.

  • View and download this U.S. Consumer Product Safety Alert regarding portable generator hazards.