Water Quality LabPFAS and OUC’s Commitment to High Quality Water

Water is our most valuable natural resource – and we take that very seriously. We’ve branded our water as H2OUC with good reason. Drawn from the Lower Floridan Aquifer, it is among the best tasting water found anywhere.

Nationwide, communities are struggling with how to address the issue of perfluoroalkyl and polyfluoroalkyl substances – commonly known as PFAS – in our environment. Learn more below about OUC’s commitment to high quality water and our customers. 

You can also access OUC’s annual Water Quality Report, which is available to all water customers.

PFAS and OUC’s Commitment to High Quality Water:

Doing Our Part and More

An Unwavering Commitment to Quality
OUC draws its water from the pristine Lower Floridan Aquifer. We have used the same source since 1957 with a proven track record of producing water that meets the highest standards of purity. We closely monitor and sample our water as it is pumped from a system of 31 deep wells. We safely treat it with “Ozone,” the strongest disinfectant available, at all seven of our water-treatment plants. We then continue to test our water at multiple points along the way to your tap.

OUC does not use lead pipes like those employed in older cities, and we take corrosion-control measures to not only protect our more than 1,800 miles of water lines, but everything else our water touches on the way to our customers' faucets.

Going Beyond What’s “Necessary”
OUC has reviewed the EPA’s requirement and based on this, we are in compliance. Previously, we have tested at the EPA’s request, and now with the formal EPA ruling, we will test and report in accordance with requirements.   

In addition to meeting all federal and state regulations, OUC has its own water-quality lab that conducts 20,000 tests per year to ensure the quality and safety of our drinking water. Our chemists test for more than 135 regulated and unregulated substances including lead and copper.


What Are PFAS Compounds and Where Are They Found?
PFAS are a group of manufactured chemicals that have been widely used in industry and consumer products since the 1940s. PFAS are noted for their resistance to heat, oil, stains, grease, and water.

Considered “forever chemicals” because they do not degrade easily, PFAS are used in a variety of everyday products – non-stick cookware, furniture, electronics, medical devices, clothing, dental floss, pizza boxes and more – and throughout the environment, which makes it very difficult to establish limits solely for water.

Although there are multiple ways PFAS enter the environment, the main sources of PFAS contamination into the air, soil, and water are manufacturing plants, industrial facilities, waste storage and treatment sites, and similar locations.

People can be exposed through using consumer goods, drinking contaminated water, eating contaminated food, especially fish, or breathing in contaminated dust. A proposed federal rule would require companies to disclose of products made with PFAS.

Where Does My Water Come From?
OUC’s water comes from the Lower Floridan Aquifer, an underground reservoir that in many places is 1,320 feet, a quarter of a mile, below the earth’s surface. The aquifer is fed by rainwater that is filtered through hundreds of feet of rock, undergoing a natural cleansing process. After pumping water from the aquifer to our water plants, OUC carefully treats the water to ensure its safety and enhance its quality.

What Water Safety Measures Are in Place?
All OUC water plants are equipped with state-of-the-art security systems that include intrusion-detection systems, alarms, cameras and security fences around the perimeter of the properties. Armed security guards and law enforcement officers regularly patrol the facilities. You can be assured that OUC remains vigilant in monitoring and protecting our water facilities. The safety of your water is our highest priority.

What’s Next?
OUC has reviewed the EPA’s requirement, and based on this, we are in compliance. With the formal EPA ruling, we will test and report in accordance with requirements. For more information about PFAS provided by the EPA, and how the agency plans to address the issue, go here.

OUC’s Water Quality Report
OUC’s annual Water Quality Report is available to all water customers at OUC Water Quality Reports

It contains detailed information about our drinking water and the steps we take to ensure its safety. These consumer-confidence reports outline what we test for, OUC levels, and allowable levels. There is even a section publishing the results of our lead and copper sampling at customer taps. Past issues of Water Quality Reports are available at OUC.com/wqr.

Questions and Concerns
If customers have water quality questions or concerns, they can call our lab at 407-434-2549 to speak with a water-quality professional or e-mail WQLAB@ouc.com.

To Learn More

Visit www.epa.gov/pfas.