Frequently Asked Questions

What are estimated readings and how will that impact my usage dashboard?

In order to properly populate your usage dashboard, your meter sends many readings throughout the day. It is possible that some of those readings are not properly translated, necessitating our system to estimate the read and help fill the gaps. Actual usage is determined once we have a valid reading. On your usage dashboard, you can identify any estimated readings by clicking "History" and reviewing the Readings and Type columns in the Usage History chart. Readings are marked either "Valid," meaning an actual read, or "Estimate."

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