I do not see a "View Usage" button on myOUC Online Profile. Why?

To view the usage dashboard, you must be an OUC residential electric customer, although we are currently working on a solution to add the usage dashboard for water-only customers as well. Additionally, it is unavailable to certain customers subscribed to certain programs such as Solar PV, Community Solar Farm, Chilled Water and Account Consolidation. You also will not be able view your usage if you have a pending service change, such as start or stop.