Outages and Problems
When outages do occur, you can expect our crews to respond quickly to restore power promptly and safely. We know it's never convenient to be without power -- that’s why we provide multiple ways for you to report your issue.
Report via Text
Use your mobile device to text OUT to 69682 (myOUC). You'll receive updates via text about the outage cause and estimated time of restoration.
Log In to your account to report your outage or service problem.
Report via Phone
Use our 24-hour outage reporting line by calling 407-423-9018 in Orlando & Orange County or 407-957-7373 in St. Cloud & Osceola County.
View Outage Map
If you are having a problem with billing or payment, visit Report a Billing or Payment Problem.