ATTENTION: All OUC offices, including our Customer Service Centers, are closed Thursday, November 23, and Friday, November 24, in observance of Thanksgiving. We’ll return to normal business hours on Monday, November 27. Disconnects for non-payment will be suspended during this time for both traditional and OUC Power Pass customers. You can still make payments, report outages and use other self-service features by logging-in to your myOUC online profile or by using our 24-hour outage reporting line at 407-423-9018 in Orlando and Orange County or 407-957-7373 in St. Cloud and Osceola County.

Start Service Policy  

Photo of tabletDeposit: Based on credit and OUC payment history, some customers may be required to pay a deposit before utility service is switched on. In addition, new customers with one late payment during the first six months of service or one forced collection attempt during any 12-month period may be billed for a new or additional deposit based on twice the customer's average monthly bill.

Deposits, however, can typically be refunded after the account is two years old and there have been no forced collection attempts or more than four delinquent payments during the past 24 months.

Please note that an account may become a cash-only account if a customer writes two or more returned checks to OUC during a 12-month period. If you have questions about the status of your deposit or your account, please contact OUC Customer Service at 407-423-9018.