Exclamation mark  ATTENTION: myOUC is being upgraded and may be intermittently unavailable. If you are experiencing an electric or water outage, please use our 24-hour outage reporting line at 407-423-9018. Scheduled upgrades will occur until Thursday, November 14 at 11:00 p.m.. If you cannot access your account during this time, please try again later.

Start Service Policy  

Photo of tabletDeposit: Based on credit and OUC payment history, some customers may be required to pay a deposit before utility service is switched on. In addition, new customers with one late payment during the first six months of service or one forced collection attempt during any 12-month period may be billed for a new or additional deposit based on twice the customer's average monthly bill.

Deposits, however, can typically be refunded after the account is two years old and there have been no forced collection attempts or more than four delinquent payments during the past 24 months.

Please note that an account may become a cash-only account if a customer writes two or more returned checks to OUC during a 12-month period. If you have questions about the status of your deposit or your account, please contact OUC Customer Service at 407-423-9018.