Exclamation mark  ATTENTION: myOUC is being upgraded and may be intermittently unavailable. If you are experiencing an electric or water outage, please use our 24-hour outage reporting line at 407-423-9018. Scheduled upgrades will occur until Thursday, November 14 at 11:00 p.m.. If you cannot access your account during this time, please try again later.
Report a Hazardous Condition

Report a Hazardous Condition

Warning: If the situation is life-threatening or you see flames, call 911.

If you see any of the following, please call Customer Service at 407-423-9018 in Orlando/Orange County and 407-957-7373 in St. Cloud/Osceola County.

  • A wire down
  • A utility pole down
  • A car hit a utility pole
  • A broken or missing water meter lid
  • A water main break