Due to system upgrades, myOUC is currently unavailable.
Need to report an outage? Outage reporting is always available. To report an outage, please call (407) 423-9018.
Want to make a payment? During this system upgrade, payments can be made at over 500+ locations throughout Central Florida. For a complete list of OUC payment options or to find a location near you, visit ouc.com/waystopay. Payments made at these locations will be credited to your account Monday (5/19). During this time, nonpayment disconnections will be suspended for traditional and OUC Power Pass customers.
We appreciate your patience.
Contact Customer Service by Email
Simply fill in the online form with details on your issue, and a customer service representative will contact you.
Contact Customer Service by Phone
Please see the information below to determine the best number to call for your issue.
Type of Call | Phone | Days/Hours |
---|---|---|
Self-Service | (407) 423-9018 | 24 hours |
Report Streetlight Problems | (407) 737-4222 | 24 hours |
Water Quality Issues or Concerns | (407) 423-9018 | 24 hours |
All Other Inquiries | (407) 423-9018 | Residential: M-F, 7 a.m. to 6 p.m. Commercial: M-F, 7:30 a.m. to 5:30 p.m. |
Contact OUC by Mail
Payments with bill stub:
Orlando Utilities Commission
PO Box 31329
Tampa, FL 33631-3329
For all other correspondence:
Orlando Utilities Commission
PO Box 3193
Orlando, FL 32802