My OUC Energy Coach

Log in to your myOUC online account and click the “My OUC Energy Coach” button in the Account Summary page to get started. You can also access the tool directly from your Energy Bill Alert emails.

My OUC Energy Coach is available to OUC residential customers with electric service. Solar PV customers will gain access to the web portal Fall 2026.

OUC Power Pass (prepay) customers do not have access to the web portal and are not eligible for Energy Bill Alerts via this tool. Power Pass customers should continue using their current portal and alerts to stay up to date on their usage. My OUC Energy Coach is not available to prepay customers because pay-as-you-go usage and account balance are tracked in real time.

No, you do not have to complete the survey, but your insights will be more accurate if you do. The platform uses your responses to better estimate appliance energy consumption, which in turn gives you more accurate conservation recommendations. Residential customers will also be able to make better use of the Similar Homes Comparison tool.

We recommend you update your profile if you install any new major appliance, the number of residents in your home changes, or you make other changes that could impact energy use.

Each appliance uses electricity in a unique manner. Think of it like a fingerprint. My OUC Energy Coach uses software that analyzes patterns in your energy consumption data and can detect and extract these “fingerprints.” It then converts the data into useful insights and recommendations.

These are data-driven estimates and not exact appliance readings. OUC does not monitor individual appliances directly.

The bill amount shown in My OUC Energy Coach is an estimate. It reflects your expected charges based on your energy or water consumption along with applicable service charges and taxes. Your total bill may vary based on taxes, fees, rebates, credits or other bill adjustments.

If you’re enrolled in Budget Billing, My OUC Energy Coach will display your actual consumption-based bill rather than your monthly Budget Billing amount. This may create a difference between what you see online and what appears on your bill statement.

No, this tool provides insight into your energy consumption. It does not alter your rates, billing structure or bill delivery method.

Note: Bill Projection Alert and High Bill Alerts are only available to residential customers with electric service.

Residential customers with electric service who have an active myOUC account are automatically enrolled in Bill Projection Alerts and High Bill Alert emails using the email address associated with their myOUC account.

These mid-cycle bill projections notify you of your energy costs up to that point and estimate your total bill at the end of the cycle based on your current consumption pattern. They also show you how much higher than projected the bill amount would be compared to your normal bill and how many days are left in the current bill cycle.

A High Bill Alert is sent when your projected bill is 1.5x your expected amount. A second alert is sent when your projected bill is 2x your expected amount.

Unsubscribing from these alerts will not unsubscribe you from other OUC communications or alerts.

Your alerts are sent to the email you use for your myOUC account. If you update your primary email in myOUC, your My OUC Energy Coach alerts will automatically be sent to the new email address.

Yes, you can get Energy Bill Alerts for each property. To do this, log in to your myOUC account and select the property you would like to receive alerts for in your Account Summary page. Then, access My OUC Energy Coach and click on the “hamburger menu” (☰) icon to visit the Preferences page.

Once there, you can manage your alert preferences for that individual property. Repeat this for each property you own if you’d like to enroll in alerts for more than one property.

OUC residential customers who only receive water service can still access My OUC Energy Coach in their myOUC accounts. You will be able to see your consumption history month-by-month, receive water-saving conservation tips, and see how your consumption pattern compares to similar homes in your area.

My OUC Energy Coach uses software that analyzes your household’s energy consumption patterns and breaks down your consumption into 12 major appliance categories. This lets OUC identify opportunities to save energy specific to your property.

My OUC Energy Coach uses the energy consumption data from your AMI smart meter and contact information necessary for account setup. This data helps us generate personalized insights and recommendations. Your information is protected using industry-standard security measures and is not sold to third parties. Please see OUC’s Privacy Policy for more details.