SYSTEM UPGRADE: From 9:00 – 11:30 p.m. on Saturday, November 14, my.OUC.com, OUC’s automated phone system (IVR) and text messaging will be unavailable due to scheduled upgrades. To report an electric or water outage during this time, please call 407-423-9018. Thank you for your understanding.


SERVICE UPDATE: Following the global Microsoft outage on November 12, 2026, all OUC systems, including email, have been restored. Customer Service is actively assessing the impact of the outage on customer inquiries and service requests submitted by email and OUC.com. As a result, responses may be delayed. We appreciate your patience and understanding.

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