Frequently Asked Questions

What are Customer Service hours? When can I contact a customer service agent?

Residential:
M-F, 7 a.m. to 6 p.m. (not including holidays)
Commercial:
M-F, 7:30 a.m. to 5:30 p.m. (not including holidays)

You can contact us via the online form under Contact OUC or by calling 407-423-9018 in Orlando/Orange County and 407-957-7373 in St. Cloud/Osceola County.

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