Frequently Asked Questions

How do I change the mailing address or phone numbers listed for my account?

To update your mailing address or contact information, go to your myOUC online profile and use the My Info or Edit Info links found on the Account Summary page. You can also contact customer service using the online form under Contact OUC or by calling 407-423-9018 in Orlando/Orange County and 407-957-7373 in St. Cloud/Osceola County (from 7 a.m. to 6 p.m., Monday-Friday).

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