News & Announcements


Sep 30, 2022

SEPTEMBER 29, 2022 – ORLANDO, FL – As of 9 p.m., Thursday, September 29, OUC has restored power to 59% of customers who experienced an outage – reducing the total number out from its peak of 97,560 down to 39,614. Our crews have worked since this morning and throughout the day to assess damage, remove trees and restore power. Customers experiencing an outage can report it by calling 407-423-9018.

Out of an abundance of caution following two separate water main breaks – one at Misty Oaks Apartment Complex and the other at Asbury Avenue between Cole Road and Virginia Drive – a total of 52 customers were placed on a precautionary boil water alert. OUC crews on scene have provided bottled water to impacted residents.

OUC is committed to and focused on the quick and safe restoration of power to our service area. Nearly 300 OUC and mutual aid crew members will continue assessments and restorations tomorrow starting as early as 6 a.m.

Critical customers such as hospitals, wastewater plants, fire, police stations and other emergency locations have all been restored. Next, repairs will be made to main distribution lines that will restore power to the largest number of customers in the quickest manner possible. For more information on how OUC restores power, click here.

Given the amount of flooding throughout Orlando, everyone should be extremely cautious of standing water that could be potentially energized by meter boxes, manholes, down powerlines and pad-mounted transformers which are commonly found in areas with buried electrical lines.

A system-wide Estimated Time of Restoration (ETR) will not be available until tomorrow or early Saturday at the latest.

Customers are encouraged to visit for important information, and sign up for outage alerts, offered in English and Spanish, by texting REG to 69682 (MYOUC).

All media inquiries should go directly to 407.434.2250 or for the duration of the storm and restoration process. 

About OUC—The Reliable One

Established in 1923 by a special act of the Florida Legislature, OUC—The Reliable One is the second largest municipal utility in Florida. OUC provides electric and water services to about 400,000 accounts in Orlando, St. Cloud and parts of unincorporated Orange and Osceola counties. Visit to learn more about our commitment to reliability, affordability and sustainability.