A Valuable Connection

We Value the Connection to our Customers

Every year, Escalent conducts the Cogent Syndicated Residential Utility Trusted Brand and Customer Engagement study. 141 of the nation’s largest residential utility providers were measured across three categories: Service Satisfaction, Product Experience, and Brand Trust. In 2022, OUC came out on top, earning the title of 2022 Customer Champion.

For nearly a century, OUC has been a dynamic, innovative force in the community, ever evolving to meet customer needs. Through innovations in infrastructure and technology, we’re connecting customers with solutions to meet their needs well into the future and providing our customers with safe, sustainable and reliable electric and water services.

We work hard every day to make investments that bring value, while maintaining affordable rates. Discover how below.

OUC Honored for Community Involvement

For the seventh consecutive year, OUC was honored as a recipient of the Florida Municipal Electric Association’s (FMEA) “Building Strong Communities” award. OUC earned the recognition for its extensive community involvement, touching upon everything from energy and water conservation to neighborhood revitalization to small business assistance. Read more

A Commitment to Our Community

We work hard every day to act in the best interest of our community through core values grounded, simply, in doing the right thing.

View OUC’s Community Responsibility Report

Great-Tasting Water You Can Depend On

We’re committed to providing the highest quality water and making investments to conserve this precious resource for generations to come.

Learn More

Connected to Sustainable Innovation

Net Zero CO2 Emissions Commitment
Our path to Net Zero CO2 emissions by 2050, with interim targets of 50% CO2 reduction by 2030 and 75% by 2040.

OUCommunity Solar
Bringing solar energy to customers without the hassle of rooftop panels.

OUCollective Solar
Using our buying power to help customer adopt rooftop solar.

Electric Vehicle Revolution
Driving electric vehicle adoption through education and infrastructure.

Landfill Gas
Turning trash into treasure.

Green Initiatives
Spreading the message of sustainability all around town.

Clean Technology Research
Planning for our clean energy future.

Connected to Customer-Focused Solutions

Our customers are at the core of everything we do at OUC. That’s why we’re constantly seeking new products and services to help you save and make your experience even better.

Rebates, Energy Audits and More
Get money back for making home upgrades and learn from our experts.

Preferred Contractor Network
Get a list of OUC-vetted contractors to help with your home projects.

Outage & Billing Alerts
Stay on top of your account or easily report outages with OUC Alerts via text, email or voice.

Billing Options

Usage Dashboard
Monitor daily and hourly electric/water consumption.

COVID-19 Assistance

Personalized solutions for customers affected financially by COVID-19.

Connected to Our Community

Reinvesting in the communities where we live and work enhances the quality of life for everyone. It's the right thing to do. After all, we live here too, and our customers are our neighbors.

Project CARE
Assisting customers who experience temporary financial hardship

OUC in the Community
A hometown utility committed to bettering the community it serves.

School Education Programs
Teaching young people the value of energy and water.

Connected to Reliable Electricity and Water

Being the most reliable utility in Florida takes a robust team of dedicated employees committed to going above and beyond to keep the lights on and the water flowing for our customers all day, every day.

Investing in a Smarter, Self-Healing Grid
Smarter devices predict and prevent potential issues before they result in outages.

Clean, Great-Tasting H₂OUC
Maintaining ultimate quality straight to your tap.

Reliable Electricity
The most reliable electric utility in Florida.

Behind The Reliable One
Learn more about your neighbors who work at OUC.