Customer Brochures

As a municipally-owned utility, OUC works hard to ensure that our publications and other public information are available in a variety of formats.

Storm Preparedness & Safety

• Tropical Weather Guide
  Provides helpful tips for you and your home before, during and after the storm.

  • Orlando
  • English  | Spanish
  • St. Cloud
  • English  | Spanish
  
  

  Customer Service

  • Outage Alerts
    Receive outage information regarding electric and water services via phone, email or text.

  • Medical Alert 
    Provides special consideration for customers with medical needs.

  • English | Spanish

  • Project CARE
    Provides emergency relief for temporary financial hardships.

  • AutoPay
    Lets you pay your utility bill without having to write a check or wait in line.

  • Usage Dashboard
    A presentation of your consumption trends to help you better understand the days and times you use the most.

  Commercial Service

  • Commercial and Industrial Custom Incentive Program
    Provides incentives based on the reduction in peak demand that your projects achieve.

  • Commercial Services
    Includes information on OUCooling, OUConvenient Lighting, the Commercial Indoor Lighting Program and more.

  • OUCooling
    Commercial property owners can outsource the production of chilled water for their air-conditioning needs.

  • OUConvenient Lighting Brochure
    Indoor and outdoor lighting services

  • Commercial EV Charging Station Program
    Turn-key installation of electric vehicle charging stations for commercial customers

  • How to Obtain Temporary Underground Service (TUG)
    Provides contractors with the ability to install the permanent meter base as soon as the lintel or tie beam is installation on the concrete block of a residential-detached home structure.

  • Portable Water Meter
    OUC provides portable water meter rentals for construction and other temporary situations.

  • Delegated Authority
    myOUC Online Features for Business Customers

  Conservation & Renewables

  • Efficiency Delivered
    Efficiency Delivered^® provides up to $2,500 of energy and water efficiency upgrades in your home.

  • Home and Apartment Energy Guide
    Identifies the household appliances that have a bigger appetite for energy than others.
    English | Spanish

  • Rebate Programs
    Helps reduce the costs associated with making your home more energy efficient.

  • Community Solar Program
    Access to sustainable, maintenance-free solar energy is now available to OUC customers.
    English | Spanish

  • Utility Service Myths
    Uncovers the truth behind what makes OUC the Reliable one.

  • Water Conservation Guide
    Shows you how to save water and lower your monthly utility bill.
    English | Spanish 

  • Florida-Friendly Landscaping
    Learn about landscaping that conserves water and protects the environment.

  • Right Tree, Right Place
    Choosing and planting the perfect tree.

  • Living Wall & Garden Harvest
    Sustainable Conservation

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