What is an AMI water meter?
An automated metering infrastructure (AMI) water meter is a device that measures the volume of water used by residential and commercial building units. OUC uses different types of water meters based on the size and type of service. . New water meters have an AMI communications module attached to them for remote data acquisition capabilities.
In most cases, OUC will need to replace both the meter and AMI module. In cases where the meter has already been upgraded, OUC will only need to replace the AMI communications module.
Why does my water meter need to be replaced?
Due to aging infrastructure, it’s important to exchange water meters every 10-15 years. Doing so enhances data to help customers manage their usage and ultimately, conserve water. AMI water technology will also enhance OUC’s ability to more proactively identify leaks or other issues before they show up later as a high bill.
Is there a cost for the AMI water meter upgrade?
No. Water rate structures already include the anticipated costs for normal infrastructure upgrades (i.e., meters, distribution pipes, etc.) over time as they age.
How might this affect me?
If an exchange of the entire water meter is needed, you may experience an outage for up to 30 minutes. If this is required, the technician will attempt to make contact on site before proceeding with the interruption and upgrade. You will receive a notification of completion when the service is done.
What happens to the backflow preventive device on my property?
Existing backflow preventive devices are not affected and should continue to operate as normal.
Will the technician also install a backflow preventive device?
No. Customers without backflow preventive devices will be contacted by a different crew to arrange installation of a backflow device.
When can I expect my meter and/or communications module to be replaced?
OUC will upgrade AMI water meters through 2025. You will receive a letter or postcard from OUC a few weeks prior to the scheduled upgrade of the water meter at your home. Additionally, for customers that are signed up for Proactive Alerts, you also will receive phone, text and/or email alerts based on your preferences. If you would like to sign up for these alerts, log into your myOUC at OUC.com
or text REG
. Water meter upgrades will occur Monday through Friday, excluding holidays, during normal business hours.
How can I be sure that the AMI device is reading the meter at my home or business, and not billing me for someone else’s usage?
The AMI cellular device communicating usage data to OUC includes the water meter serial number, which will be cross-referenced to ensure it matches the water meter assigned to your account. Additionally, technicians will be taking “as-found” and “as-left” photos that include the water meter serial numbers for further validation, when needed.
How will AMI water meters benefit me?
AMI water meters remove limitations of previous technologies, enabling OUC to provide hourly water meter data to all customers online and further empowering you to manage your usage. Also, AMI water meters will enhance OUC’s ability to more proactively identify leaks or other anomalies, before they show up later as a high bill.
How do I view my water usage?
You can register for a myOUC account at OUC.com
. Customers can access their water usage by accessing their myOUC account. Your water usage will be visible via myOUC approximately one week after the upgrade.