Using myOUC

Existing customers need a valid email address, OUC account number and PIN to connect their account to their myOUC profile. New customers need a valid email address to register. Once registration is complete, you’ll be able to access your account online.

If you need help finding your account number or PIN, visit the Understanding My Bill page to learn where you can find them on your statement.

The registration link you receive via email expires after 30 minutes for security purposes. If more than 30 minutes have passed, please start the registration process again and complete the process within 30 minutes.

To complete your registration, you must log in to myOUC with your OUC account number and PIN. Double-check that the information entered is exactly as it appears on your bill statement—this includes letters, numbers, punctuation and spaces. OUC requires this exact match to your billing information to ensure both online security and privacy.

Yes, each myOUC account is tied to a single username and password.

If you have multiple OUC accounts, the account number you used to register for myOUC becomes your default account. You can view and switch between all your accounts from the Account Summary page by using the drop-down arrow next to your account number.

Yes, you can update your mailing address, email address, primary and alternate phone numbers and password by logging into your myOUC account and selecting My Info or Edit Info on the Account Summary page. You can also call customer service at (407) 423- 9018.

Please note that customer service representatives will not be able to change the email address associated with your account. Any changes to the email address associated with your account must be made by the account holder via myOUC.

To change your name as it appears on the bill, contact customer service at (407) 423-9018 between the hours of 7 a.m. and 6 p.m., Monday through Friday.

To recover your username, visit the Forgot Username page and enter the email address you used to set up your online account. Your username will be sent to the email address on file.

To reset your password, visit the Forgot Password page and enter your username and the characters that appear. An email will be sent to the email address associated with your username. The email will contain a link that, once clicked, allows you to reset your password using our secure server. You’ll be asked to select a new password and confirm it. Your password will then be reset, and you will receive confirmation via email.

If you continue to have trouble, call customer service at (407) 423-9018 or fill out our online contact form. Calling from the primary phone number associated with your account helps complete your request faster.

For your security, myOUC accounts are temporarily locked after three unsuccessful attempts to log in. If you are locked out of your account, please wait a few minutes before trying again. Make sure you are typing in the correct, case-sensitive username and password.

If you are still unable to log in, try using Forgot Username or Forgot Password and follow the prompts to regain access.

Your username should be something you can easily remember. You must use a minimum of eight characters and a maximum of 20 characters. You can use letters, numbers, underscores (_), dashes (-), at symbols (@) and periods. You can also use your email address.

Your password should be something that you can easily remember. Passwords are case-sensitive, must use a minimum of eight characters and contain at least four letters and one number. Do not use the same number more than three times in a row (for example, 1111) or the following symbols: ! & ~ < > | =.

These requirements help maintain your myOUC account’s security and privacy.