Frequently Asked Questions

When I try to register, why do I get a message saying my information cannot be found?

The link you received via email for your myOUC account expires after 30 minutes for security purposes.  If it has been longer that, please re-register and complete the link process within 30 minutes.  To complete your registration, you must log in to myOUC with your OUC account number and PIN. Double check that the entered information is exactly as it appears on your OUC statement. All letters, numbers, punctuation and spaces must be entered precisely as they appear on your bill. OUC requires this exact match to your billing information to ensure both online security and privacy.

FAQ Categories