How do I update the phone number on file so the automated phone system recognizes me?
You can update your primary phone online in the My Info section of your myOUC profile. From your Account Summary dashboard, click on Edit Info in the upper right-hand corner of the My Info column, and then scroll down to Phone Number where you can enter the number from which you typically call OUC. Click Update Information to save it in our system.
You can also contact customer service using the online form by going to Contact OUC or by calling 407-423-9018 in Orlando/Orange County and 407-957-7373 in St. Cloud/Osceola County (from 7 a.m. to 6 p.m., Monday-Friday).