Frequently Asked Questions

What if I received a text message stating my power has been restored, but my lights are still not coming on?

Please first check the circuit breaker at the premise. If power is still not restored after checking the breaker, either text OUT again to 69682 (myOUC) or call Customer Service at 407-423-9018 (24 hours). In case of emergency, like downed power lines, call 911 before calling OUC.

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