The new myOUC Account Summary page makes managing your account easier than ever.
Learn about the different ways you can pay your bill online.
Easily update mailing addresses, phone numbers, emails, and more.
Access the same important information on your phone, tablet, or computer.
Log in to view and pay your bill, update your info and more.
Incentives for making your home more efficient.
It's easy to start, stop or move services.
Find out how to improve your home's efficiency
For your company's communication deployment plan
Designed to assist mid-sized and large commercial customers.
Lighting and Cooling Solutions
Find the current rates schedule for your business
The world’s solar landscape is expanding.
Learn about OUC’s renewable and conservation efforts.
OUC believes in strengthening our community.
Educational resources for teachers and kids.
Access our archive of new releases, feature stories and more.
Find out if a career at OUC might be right for you.
OUC strives to make public information readily available.
Standing out as The Reliable One since 1923.
Supporting our customers with personalized solutions to meet your needs remains a priority. If you need assistance with your utility bill, we can help you with requesting an extension on your payment due date; or setting up an extended payment. Should you need additional time, please consider taking advantage of these payment options. Customer service is available online and by calling 407-423-9018, Monday through Friday, 7 a.m. to 6 p.m.
Additionally, there are community assistance programs with special funds available for individuals and families impacted by COVID-19. To learn more, read below.
Gain Control of Your Payments
Pay As You Go with OUC Power Pass
OUC Power Pass is a prepaid program that allows you to pay-as-you-go for utility services. Instead of getting a monthly bill, you can check your electric usage every day and add funds as you need. And, there are never reconnection or late fees for participants. Learn more here.
Inquire About a Payment Plan
We understand paying your monthly bill in full could be a challenge right now. To help, we may be able to set up a payment plan for you. You can make this request by speaking to a Customer Service agent by calling 407-423-9018.
Residential Payment Assistance Through Project CARE
Since 1994, Project CARE has helped thousands of local families through difficult times. The program provides emergency relief for temporary financial hardships— not chronic or long-term debts. A household is eligible for a maximum benefit of $500 per calendar year or once every 12 months. All donations collected by OUC are administered by 211 Community Resources, a local non-profit organization that helps determine customer eligibility and need. Funds are limited and provided on a first-come, first-serve basis.
You can access United Way 2-1-1 by phone or text:
Text: Send your zip code to 898-211
Visit the 2-1-1 website
Low Income Home Energy Assistance Program (LIHEAP)
The Low Income Home Energy Assistance Program (LIHEAP) is a federally funded program that helps low-income households with their home energy costs. To learn more, click here.
Office Hours: Monday – Friday, 8:00 a.m. to 5:00 p.m.
Emergency Home Energy Assistance for the Elderly Program (EHEAP)
The Emergency Home Energy Assistance for the Elderly Program (EHEAP) helps eligible seniors pay energy bills in an emergency. The program is 100% federally funded through a grant by the U.S. Department of Health and Human Services and was created in partnership with the Department of Elder Affairs, Senior Resource Alliance and its partner agencies. EHEAP-eligible residents can receive up to $2,000 for multiple energy bills while funds are available.
To qualify for EHEAP, applicants must be age 60 or older and reside in a home located in Orange, Seminole, Osceola or Brevard counties. The energy bill does not need to be in the elder’s name to qualify, but the elder will need to provide proof of residence, such as a driver’s license or other identification. The applicant must also meet income requirements and be experiencing a home energy crisis, such as disconnection, delinquency or past due bills.
Those interested must fill out and submit the application located at SeniorResourceAlliance.org/EHEAP. For questions and more information, please contact 407-514-1804.
Note: This program is 100 percent federally funded through a grant by the U.S. Department of Health and Human Services (HHS).
In April 2020, OUC announced a $12.5 million customer relief package to help our community through the COVID-19 pandemic. The package included: