Exclamation mark  ATTENTION: OUC has been made aware by the United States Postal Service that delays in mail delivery may cause your most recent OUC bill to arrive later than anticipated. You can obtain a copy by signing in to your my.OUC.com account, where you can review your balance, print/view your bill and pay your bill online any time. Also, you can set up billing alerts in your my.OUC.com account or text REG to 69682.
Exclamation mark  ATTENTION: Our assistance programs can help if you’re experiencing a financial hardship. Also, you can request to start, stop, or move services, schedule payments, report electric or water problems, request payment extensions & more 24/7 by logging in to my.OUC.com. Click here to learn more. For a list of frequently asked questions (FAQs), click here.
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Gain Control of Your Payments

Pay As You Go with OUC Power Pass

OUC Power Pass is a prepaid program that allows you to pay-as-you-go for utility services. Instead of getting a monthly bill, you can check your electric usage every day and add funds as you need. And, there are never reconnection or late fees for participants. For a limited time, the first month customer charge for new enrollments is waived and current deposits can be applied to existing account balances. Learn more here.


Inquire About a Payment Plan

We understand paying your monthly bill in full could be a challenge right now. To help, we may be able to set up a payment plan for you. You can make this request by speaking to a Customer Service agent by calling 407-423-9018.


Assistance Programs

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Residential Payment Assistance Through Project CARE

Since 1994, Project CARE has helped thousands of local families through difficult times. The program provides emergency relief for temporary financial hardships— not chronic or long-term debts. A household is eligible for a maximum benefit of $500 per calendar year or once every 12 months. All donations collected by OUC are administered by 211 Community Resources, a local non-profit organization that helps determine customer eligibility and need. Funds are limited and provided on a first-come, first-serve basis.

You can access United Way 2-1-1 by phone or text:
Dial: 2-1-1
Text: Send your zip code to 898-211
Visit the 2-1-1 website
 


Low Income Home Energy Assistance Program (LIHEAP)

The Low Income Home Energy Assistance Program (LIHEAP) is a federally funded program that helps low-income households with their home energy costs. To learn more, click here.

Call: 407-836-7429
Office Hours:
Monday – Friday, 8:00 a.m. to 5:00 p.m.


Emergency Home Energy Assistance for the Elderly Program (EHEAP)

The Emergency Home Energy Assistance for the Elderly Program (EHEAP) helps eligible seniors pay energy bills in an emergency. The program is 100% federally funded through a grant by the U.S. Department of Health and Human Services and was created in partnership with the Department of Elder Affairs, Senior Resource Alliance and its partner agencies. EHEAP-eligible residents can receive up to $2,000 for multiple energy bills while funds are available.  

To qualify for EHEAP, applicants must be age 60 or older and reside in a home located in Orange, Seminole, Osceola or Brevard counties. The energy bill does not need to be in the elder’s name to qualify, but the elder will need to provide proof of residence, such as a driver’s license or other identification. The applicant must also meet income requirements and be experiencing a home energy crisis, such as disconnection, delinquency or past due bills.   

Those interested must fill out and submit the application located at SeniorResourceAlliance.org/EHEAP. For questions and more information, please contact 407-514-1804.  

Note: This program is 100 percent federally funded through a grant by the U.S. Department of Health and Human Services (HHS). 



How OUC is Helping

In April, OUC announced a $12.5 million customer relief package to help our community through the COVID-19 pandemic. The package included:

  • Suspending disconnections for nonpayment and waiving late payment fees through the summer.
  • Lowering electric fuel rates for May bills by 39%, representing a 11.4% overall decrease for residential customers and 11.2% to 19.7% reduction for commercial customers.
  • Contributing $2.6 million to Project CARE, in partnership with the City of Orlando, OUC’s utility assistance program for qualified residential customers, which included an allocation up to $100,000 as a 2 for 1 match of customer donations to Project CARE.
  • Allocating $500,000 to waive the first monthly customer charge for new customers enrolling in OUC’s Power Pass program, which allows customers to prepay for utility services.