Start, Stop or Move Service

To start service, set up a myOUC online account. Then, log in to your myOUC account and select Service Request > Start Service. You can also call customer service at (407) 423-9018 and select the start service option from the menu. A $25 connection charge will be applied to your first bill. A deposit may also be required.

Based on your personal credit history, services available at the premise and/or your payment history with OUC, a deposit may be required before utility service begins. Deposits are typically refunded after the account is two years old and there have been no forced collection attempts or more than four delinquent payments during the past 24 months.

New customers with one late payment during the first six months of service or one forced collection attempt during the initial 12-month period may be billed a new or additional deposit based on twice the customer’s average monthly bill.

Please note that an account may be set to cash-only status if a customer writes two or more returned checks to OUC during a 12-month period. If you have questions about the status of your deposit or your account, please contact customer service at (407) 423-9018.

The required deposit amount is based on your personal credit history, services available at the premises and/or your payment history with OUC. To help us determine a deposit amount, we perform a brief credit inquiry through Experian, a national credit reporting agency.

Deposits are typically refunded as a credit on your OUC bill after two years of good payment history (i.e. no forced collection attempts, no more than four late payments during the past 24 months, no return payments, etc.).

If you stop service before the two-year mark, your deposit will be refunded in the form of a credit on your final bill. If the credit is higher than the final bill, a refund check will be issued to the account holder.

If you have questions about the status of your deposit or your account, please contact OUC customer service at (407) 423-9018.

You can check the status of your service requests by logging into your myOUC account. Visit the Service Request Status page under Service Requests, or call (407) 423-9018 and select ‘Service Request Status’ from the menu options.

Yes, you can maintain service at both your old and new addresses during your move to ensure a seamless transition. Simply enter your desired start and stop dates when filling out our Move Service request form.

A myOUC account gives you immediate access to all of our online account management tools, including the ability to view bills, make payments and monitor your utility usage. The website is safe, secure and mobile-enhanced, so you can access account information at any time, from any computer or mobile device.