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Providing the state’s most reliable service as Florida’s most reliable electric utility.
*From the 2024 Florida Public Service Commission investor-owned utilities data
OUC–The Reliable One has once again delivered the highest electric reliability in the state, according to 2024 data submitted to the Florida Public Service Commission by investor-owned utilities.
Shortest Average Interruption Time
OUC is 14% more reliable than the next closest finisher.
Fast Outage Restoration
OUC is 25% faster at restoring outages than the next closest finisher.
Hardening the Electric Grid
OUC’s smart grid devices prevented more than 54,000 outages last year.
Service You Can Rely On
Reliability doesn’t just mean keeping the power on. It’s about constantly improving our technology and services.
Hardening the Grid
OUC maintains 3,027 miles of electric transmission and distribution lines over its 419-square-mile electric service area. We maintain and upgrade poles, transformers and other components of the electric infrastructure to withstand extreme weather conditions.
We’re also incorporating powerful tools like smart meters, aerial drones and emerging technologies to improve the reliability of the electric system.
Expanding Our Infrastructure
OUC has several major transmission line projects underway, including a new 230 kV line to meet the growing electric demands of customers in St. Cloud and southeastern Orlando, and another connecting west St. Cloud with the newly acquired Osceola Generating Station.
Undergrounding of a transmission line along Robinson Street was completed in January 2025.
Tree Trimming & Line Clearing
Each year, OUC prunes and maintains trees and vegetation along 430 miles of overhead lines. Branches hanging, leaning or touching a wire pose safety and reliability risks and can cause power outages.
Proactive Customer Communication
Automated systems, such as OUC Alerts, keep customers informed about outages and service disruptions. The alert includes the cause, repair crew status, estimated restoration times, and any actions customers need to take should they experience a service disruption.
Ways to Stay Updated
Customers can stay informed about service disruptions by following our social media channels, enrolling in OUC Alerts and visiting our Outage Map.
OUC Alerts
Customers can be notified of electric outages and water problems via voice, text or email.
Be sure to read the Terms and Conditions and Privacy Policy before registering.
Staying Connected
Anyone can follow OUC on social media for the latest news and announcements.
OUC’s Outage Map
The Outage Map includes information on the size and location of an outage and estimated restoration times.
“This recognition is a tribute to our 1,300 talented employees who work relentlessly to ensure we’re the reliable one.” – Linda Ferrone, OUC Chief Customer and Marketing Officer
About the Florida Public Service Commission
The Florida Public Service Commission (PSC) ensures that Florida’s consumers receive some of their most essential services—electric, natural gas, telephone, water and wastewater—in a safe, reasonable and reliable manner.
Florida PSC rated OUC’s electric service as more reliable than other investor-owned utility companies across the state in 2024 in key performance areas that measure overall electric reliability:
Shortest Average Interruption Time
SAIDI stands for System Average Interruption Duration Index. This metric measures the average amount of time a customer is without power during a year, excluding hurricanes, and is considered the best overall way to measure the reliability of electric service in the industry. By this measure, OUC increased its reliability by 31.8% compared to the year prior. This makes OUC 14% more reliable than the next closest finisher.
faster outage restoration
CAIDI stands for Customer Average Interruption Duration Index. This metric represents the average time required to restore service when an outage does happen. Compared to 2023, OUC restored power 26.8% quicker after implementing operation enhancements to our grid. This makes OUC 25% faster than the next closest finisher at restoring outages.
Behind the Reliable One
In addition to our ongoing reliability and resiliency initiatives, OUC’s team works swiftly to address outages from storms, engage with the community and advance renewable energy sources.
2024 Restoring Communities Award
The award from the Florida Municipal Electric Association (FMEA) underscores OUC’s dedication to mutual aid and community resilience in times of emergencies. OUC has received this honor every year since the award’s launch in 2016.
2024 Utility Customer Champion
Ranking #1 in Florida, #1 in the Southern Region, and #2 in the nation among 142 electric utilities nationally, OUC was recognized as a 2024 Utility Customer Champion by leading market research company Escalent.
#1 Solar SunRiser for the Southeast (2024)
OUC’s participation in the Florida Municipal Solar Project and plans to boost utility-scale solar capacity to more than 270 megawatts (MW) by 2025 played a role in earning the #1 position from the Southern Alliance for Clean Energy (SACE) for 2024.
2024 Tree Line USA Utility
OUC earned the Arbor Day Foundation Tree Line USA© designation for 2024, marking the 25th consecutive year the utility has been recognized for its commitment to effective vegetation management.