Exclamation mark  ATTENTION: If you’re experiencing a financial hardship, we’re here to help with assistance programs. You can request to start, stop, or move services, schedule payments, report electric or water problems, request payment extensions and more 24/7 by logging in to my.ouc.com. Click here to learn more. For a list of frequently asked questions (FAQs), click here.
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Gain Control of Your Payments

Pay As You Go with OUC Power Pass

OUC Power Pass is a prepaid program that now allows small business customers, in addition to residential customers, to pay-as-you-go for utility services. Instead of getting a monthly bill, you can check your electric usage every day and add funds as you need. And, there are never reconnection or late fees for participants. For a limited time, the first month customer charge for new enrollments is waived and current deposits can be applied to Power Pass accounts. Learn more here.

Inquire About a Payment Plan

We understand paying your monthly bill in full could be a challenge right now. To help, we may be able to set up a payment plan for you. You can make this request by speaking to a Customer Service agent by calling 407-423-9018.

Small Business Assistance Funds Available*

How the Fund Works

OUC is providing up to $2,500 in utility assistance for small businesses facing financial hardship due to COVID-19. Aid will be in the form of a credit adjustment on the next bill. Certain stipulations and exceptions may apply. Any resulting credit will remain on the account to satisfy future bills.

Requirements to Participate

Who is Eligible

  • All small business non-demand customers, including 501(c)(3) organizations and churches
  • Franchises may qualify if less than 10 locations are owned.

Who is Ineligible

  • Builders and Contractors (Construction or Temporary Power) 
  • Customer with an affiliated account with a demand service
  • Apartment complexes
  • Corporate-owned stores 
  • Homeowner associations and Condo associations 
  • Customers that have previously been charged with tampering 
  • Home-based businesses

* OUC has designated $1.5 million to assist small businesses impacted by the COVID-19 pandemic. These funds will be available on a first-come, first-serve basis until depleted.

Apply Today

To apply for the Small Business Assistance Program, complete this form:

If you have multiple OUC accounts, please enter the account numbers, separated by a comma.
Have you experienced
financial difficulty due
to COVID-19?*

Has your business
been closed during
this COVID-19 period?*

Next Steps

All applicants will receive a confirmation email upon submission. OUC will determine eligibility and applicants will be contacted regarding approval status and amount of financial assistance within 2 – 3 business days. Customers deemed ineligible will be notified as well.