Exclamation mark  ATTENTION: All OUC offices, including our Customer Service Centers, are closed Friday, July 3rd in observance of Independence Day. You can make payments, report outages and use other self-service features by logging-in to your myOUC online profile or by using our 24-hour outage reporting line at 407-423-9018.
Exclamation mark  ATTENTION: As Central Florida reopens, OUC is returning to regular business operations. Service disconnections for non-payment resume July 13, 2020, and late fees will be reinstated August 3, 2020. If you’re experiencing a financial hardship, we’re here to help with assistance programs.
Exclamation mark ATTENTION: To increase security, OUC.com and my.OUC.com will no longer support outdated Internet browsers as of July 23, 2020. Learn more
 
Neighbor Has Power But I Do Not

My Neighbor Has Power But I Don’t

You may be on a different feeder or transformer than nearby neighbors.

The service line to your home may have been damaged and need repairs before your home can be reconnected. OUC is responsible for repairing the service line and electric meter only.

The weatherhead connection (photo, right), where the electric lines meet the electric meter on your home, may have been damaged. The customer is responsible for having a licensed electrician repair the weatherhead and meter base before we can restore power.