Exclamation mark  ATTENTION: At OUC, we’re committed to helping our customers, employees and community. To learn more about OUC’s Coronavirus (COVID-19) response, click here.

Keeping You Informed

  • Late Fees Waived and Disconnections Suspended: Effective immediately, we are waiving late fees and have suspended OUC service disconnects due to nonpayment until further notice. If you receive a letter or myOUC notification banner regarding service disconnection, please disregard. Read more >
  • Reliable Plaza Walk-in Business Center Closed: The walk-in center for customers is now closed, starting Wednesday, March 18. Customers may conduct business over the phone or, in some cases, through self-service channels. Account representatives are available by phone to assist key accounts.
  • OUC Power Pass Customer Impacts:  OUC Power Pass accounts also will be exempt from disconnections due to non-payment until further notice. Again, it’s important to ensure your account payments are kept as current as possible regardless of this temporary disconnection suspension to avoid a large balance true-up when disconnections are activated. We are committed to working with customers on an individual basis to assist with specific needs.
  • Having Difficulty Paying?  We know this is a difficult time, and we are committed to serving you. If you’re having difficulty paying your bill, please contact us so we can work with you on a pay plan or self-serve via the automated phone or web. We encourage everyone to stay as current as possible with their payments in order to avoid building up a large balance for later.
  • Understanding Your Usage:  We understand you may have questions about how being quarantined is impacting your daily usage.  OUC’s Usage Dashboard is a presentation of your consumption trends to help you better understand the days and times you use the most, helping you to better understand your usage patterns.  To learn more, visit OUC.com/Usage or watch the Usage Dashboard instructional video.
  • Learn more by reading the Coronavirus Frequently Asked Questions (FAQs)

Messages from the General Manager & CEO

News & Updates

What We're Doing

  • Preparing for Coronavirus: Our crisis planning takes into consideration a variety of scenarios – from hurricanes and flooding to cyber threats and pandemics. Over the last few weeks, OUC has monitored the evolving situation, and actions have been implemented to minimize risk. However, this is new for everyone and we are adapting to meet the needs of those we serve.
  • Ensuring Employee Well-Being:  As the situation around coronavirus (COVID-19) continues to evolve, we’re taking advice from the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC), government agencies and implementing extra precautions to minimize risks to our employees and others.
    • We have limited travel.
    • We are temporarily suspending non-emergency in-home and in-business visits.
    • Should we need to interact with you or enter your home or business for an emergency, we will practice social distancing for your safety and the safety of our employees.
  • Suspending In-Person Home Energy Audits:  For the safety of our employees and customers, we have temporarily suspended in-home energy audits and have replaced them with free online and free telephone audits, as needed. We encourage customers to take advantage of our online version at www.OUC.com/energyaudit. More energy saving tips can be found on OUConnect.

Precautions You Can Take

  • Practice Safety:  We have always been vigilant in maintaining a safe work environment and in keeping our community safe. You can get safety tips for home, work and public gathering by reviewing the CDC's recommendations to help prevent the spread of COVID-19.
  • Utilize Digital Tools:  We encourage you to access myOUC from home 24/7 to view transactions, check your usage dashboard, and more. Additionally, register for Billing Alerts to receive information about your payment status, balance due and due date.
  • Beware of Scams:  Beware of calls or emails requesting immediate payment warning that service disconnection is imminent.  Unfortunately, scammers look at every opportunity to take advantage of people. If someone threatens you with disconnection of service or asks for immediate payment over the phone, hang up! And do not click on any links in an email. OUC will never ask for your personal information over the phone or demand payment using money orders or gift cards. Learn how to spot a scam and protect yourself.

Need Assistance?

We appreciate your patience, as we you may encounter unusually high wait times. Start/stop/move requests, outage reporting and bill payments are available online at my.OUC.com. Customer service agents will remain available Monday through Friday, during the following hours:

Neighbors Helping Neighbors

  • Donate to Project CARE: Through Project CARE, OUC’s emergency assistance program, neighbors can help neighbors during this time of crisis. Project CARE helps those in our community who experience a personal or family crisis that places them at risk of losing utility service. For every $1 you donate to the program, OUC will contribute $2. You can add $1, $2, $5, or a specified amount to your monthly bill. All funds collected for CARE are administered by Heart of Florida United Way, a local, non-profit community assistance agency. OUC customers can sign up via myOUC. OUC customers who need assistance should call United Way at 2-1-1. United Way will then help the customer locate an agency that will determine eligibility and need. Under the program, a household can receive a maximum benefit of $500 in a one-year period.

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