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Alerts User Guide

Watch the video below for step by step instructions on how to use Alerts. Scroll down for available SMS commands. You can also review our Frequently Asked Questions for additional information.

Real-time Account Balance
Current balance information is now available for all OUC customers. If your mobile device is registered for text alerts in the OUC alerts program, you can send BAL to 69682 (myOUC).

You will receive the current balance on your account and last payment information. You do not have to be enrolled in either the OUC outage or billing alerts program, but your mobile device must be associated with your account.

OUC Power Pass Customers
OUC Power Pass customers are eligible to register for Outage Alerts.  Because the OUC Power Pass program sends balance notifications, Billing Alerts through OUC Alerts are not available to OUC Power Pass customers.  OUC Power Pass customers may text BAL to 69682 (myOUC) once registered to get a current account balance. 


SMS Commands

You can use the following commands to communicate with OUC via text message. Please note: Your phone must be registered for Alerts before you are able to utilize the commands. Just text REG to 69682 (myOUC) to get started. Standard messaging rates apply. Be sure to read the Terms and Conditions before registering.

Keyword Purpose
HELP Receive a listing of all supported keywords
SUB Subscribe to additional alert programs
REG Register your cell phone to a OUC account You will need your ZIP code and phone number associated with account.
OUT Report an electrical or water outage
STAT Check the status of a reported outage
BAL Receive current account billing balance & last payment information
PAUSE Pause messages for a specific account
RESUME Resume text messages after using the pause command
STOP Unsubscribe from individual alerts
STOP ALL Unsubscribe from all alerts