News & Announcements


OUC Wants to Help Federal Workers Impacted By Government Shutdown

Jan 24, 2019

ORLANDO – The Orlando Utilities Commission (OUC – The Reliable One) wants to help customers directly impacted by the federal government shutdown.  

The utility realizes financial constraints may affect these customers’ ability to make payments on time, and is committed to offering payment extensions, waiving late fees and making referrals to utility assistance programs and other agencies.

OUC provides electric, water, chilled water and lighting services – and also serves as the billing agent for the City of Orlando and Orange County, which provides wastewater and solid waste services.

Customers in need of assistance due to the federal shutdown should contact OUC at 407-423-9018 during regular business hours. To view our business hours and additional phone numbers, please click here.

About the Orlando Utilities Commission (OUC): Established in 1923 by a special act of the Florida Legislature, OUC—The Reliable One is the second largest municipal utility in Florida and 14th largest municipal in the country. OUC provides electric, water, chilled water and/or lighting services to 400,000 customer accounts in Orlando, St. Cloud and parts of unincorporated Orange and Osceola counties.