News & Announcements

OUC Bringing in Hundreds of Resources From Multiple States

Sep 07, 2017

ORLANDO – OUC crews and employees are working on preparations now to ensure the best response possible if Hurricane Irma does impact the OUC service area of Orlando/Orange County or St. Cloud/Osceola County.

OUC has secured additional line technicians, tree trimmers and other resources from numerous states. Crews from as far away as Massachusetts will begin arriving tomorrow. As of today, more than four hundred line techs will arrive by the end of the weekend as well as hundreds more tree trimmers.

We ask that OUC customers be sure that their correct phone number is on file with OUC, so they can stay informed about estimated service restoration schedules via calls from our automated phone system. Customers should report outages to 407-423-9018 and only need to call once, preferably from their registered phone number.

As we wait for the storm to move in, we ask that OUC customers move all debris and lawn furniture inside now. They can become projectiles and damage power lines. Our crews will work until conditions deteriorate and sustained winds stay above 35 miles per hour. We will ask for patience because we must wait until it is safe to respond. Once the storm passes we will assess the damage. We will restore power to critical customers first, such as hospitals, fire and police and then move to lines feeding the most customers starting at the substation.

Our website will always be updated with the latest information. The outage map will be available, however, estimated restoration times will not be added until after Irma restoration begins.

We will continue to provide updates as the storm approaches.

About OUC—The Reliable One
Established in 1923 by a special act of the Florida Legislature, OUC—The 
Reliable One is the second largest municipal utility in Florida. OUC provides electric and water services to 375,000 customer accounts in Orlando, St. Cloud and parts of unincorporated Orange and Osceola counties.