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Power Restoration
How does OUC restore power?
With a plan to restore service in an orderly and safe fashion,
OUC:
- Evaluates damage to the electric system immediately following a storm
-
Begins restoring power to critical areas (hospitals, police &
fire stations etc.)
- Makes repairs to restore power to the most customers in the quickest way
possible
- Repairs damage that often affects only a few customers at each location
Report an outage to OUC
After the storm has passed, make sure to let OUC know about
your outage:
- Call OUC at
407.823.9150 to report an outage and to get Estimated Restoration Times
for your area.
- Make sure OUC has your correct phone number in its system
so that you can eliminate wait times and use the automated phone system.
Update your phone number now.
Why does my neighbor have power and I don't?
After a storm, there are several
reasons you might not have power while your neighbor does:
-
You may be on a different
feeder line or transformer. (See
Power
Generation)
-
The service line to your home
may be damaged.
-
Your main breaker might be off.
-
You may need to repair your
home before you can be connected.
Check for damage to your home
After a storm, check your weatherhead
connection on your home for damage.
The weatherhead (at right) is where the electric lines meet the electric meter
at the side of your home. The customer is responsible for devices like the weatherhead for overhead services, the buried conduit for underground services
and the meter base.
You may need to call a licensed
electrician to make repairs to these devices before OUC can restore power. OUC
is responsible only for repairing the service line and electric meter.
For help finding a licensed electrician, visit
OUC's Preferred Contractor Network.
Back to
Storm Center
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