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‘The Reliable One’ Is Not Just A Name OUC electric crews aren’t just keeping the lights on. They’re also drumming up good customer relationships.Crews are finding new ways to minimize service interruptions and other impacts of system maintenance on the customer. Aside from performing work safely and effectively, line technicians are determining how maintenance affects customers "downstream" from a job – and they’re making sure their work is as transparent as possible to the public. "OUC crews are putting on their customer service hardhats as well as their safety hardhats," says Ken Ksionek, Vice President of OUC’s Electric Distribution Business Unit. Not only has OUC bolstered reliability for the likes of Universal Orlando and Orlando International Airport, we’re doing all we can for individual residential customers. In one neighborhood, OUC linemen delayed a planned outage so Miriam Lancaster could finish baking a lemon pie in her oven. "This was an act of courtesy one does not usually receive from large corporations nor their employees," Ms. Lancaster wrote in a letter to the linemen’s supervisor. With Central Florida growing fast and furious, OUC has hammered out its most aggressive five-year plan for new electric substations. And with our new commercial lighting division, OUConvenient Lighting, we have stepped up street light installation and maintenance across the OUC service territory. Of course we always work hard to keep power interruptions to an absolute minimum. While we’ve pushed the average annual customer outage to below 35 minutes in Orlando, we’ve managed to improve St. Cloud’s average to below 70 minutes – down from nearly 140 minutes in 1997, when we began operating that city’s electric system. When it comes to keeping the juice flowing, OUC is, quite simply, The Reliable One.
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