OUC's Project Care
What Is Project Care?
OUC's Project Care is about people caring for people, neighbors helping neighbors. This time of year can be especially difficult for families struggling to make ends meet. But with your support, Project Care can help by providing emergency assistance to those in our community who have experienced a recent personal or family crisis that has placed them in danger of losing their utility service.
Project Care raises thousands of dollars each year through customer donations, an amount that is matched by OUC. Since its inception in December of 1994, Project Care has raised more than $1 million, helping thousands of families and individuals. With your help, this program will continue to help our neighbors in need.
Won't you please help? Simply print our online form, enter your account information and the amount of your gift. Just include it with your OUC bill and we will do the rest. For every $1 you donate, OUC will contribute $2 to the program.
And thank you for your continued support of this important local effort.
How Do Customers Apply For Project Care Assistance?
All funds for the program are collected by OUC and turned over to United Way 2-1-1, a local, non-profit community assistance agency. OUC customers who need assistance should call United Way 2-1-1 at 2-1-1. United Way 2-1-1 will then help the customer locate an agency near their home so that eligibility and need may be determined.
How Much Can Customers Receive Through Project Care?
A household may receive a maximum benefit of $500 in a one-year period. It is not the intent of the program to pay chronic or long-term debt, but to assist those experiencing temporary financial hardship.
How Can I Contribute To Project Care?
Simply print the enrollment form below and check off the box next to the amount you wish to donate. You may add $1, $2, $5, or a specified amount to your monthly bill. Or, you may elect to have your monthly bill rounded up to the nearest whole dollar. One-time donations can be made directly to the Community Services Network. Once the enrollment form has been filled out, simply mail it in with your next bill.
OUC's Project Care Enrollment Form [ PDF ]
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For More Information
For more information about Project Care call OUC's Customer Service at 407.423.9018. If you are an OUC customer who needs assistance, call United Way 2-1-1 at 211.
OUC's Medical Alert Program
OUC's Medical Alert Program is offered to customers whose electrical service is medically essential. Customers requiring life-sustaining equipment (such as heart monitors, oxygen concentrators, controlled medications, controlled atmosphere, etc.) can rely on OUC to provide special consideration for their accounts.
If you or a member of your family uses life-sustaining equipment, please call us at 407.423.9018 (Orlando and Orange County) or 407.957.7373 (St. Cloud and Osceola County). An OUC customer service representative will give you details about the Medical Alert Program and tell you how to qualify.